Client Advocate

Provide outstanding customer service that impacts clients across multiple industries by supporting day-to-day operations and working with out client-facing team.

 

ESSENTIAL FUNCTIONS

+Work together with the Account Manager and Client Executive to service clients

+Assist with review of contracts for accuracy of policy details

+Review Benefits Open Enrollment information for accuracy of information

+Provide day-to-day customer service to clients

+Assist Client Executives and Account Managers in retention of existing clients

+Work with health risk management team in the analysis of claims information and development of additional value-add reporting including but not limited to Benefit Informatics

+Gain working knowledge of functionality of resource tools

+Assist in maintenance of client management system

+Prepare and distribute Request for Proposal (RFP) packets for all lines of group insurance coverages including medical, dental, vision, life, disability and other ancillary lines of coverage

+Work in Excel to prepare renewal information for clients

 

TECHNICAL FUNCTIONS

+Highly proficient in the use of Microsoft Office Products: Excel, Word, Outlook, PowerPoint

 

REQUIRED EXPERIENCE

+Exceptional written, verbal and interpersonal skills with keen attention to detail; professional presentation

+Strategic thinker with ability to prioritize projects

+Demonstrated skills: problem-solving, sense of urgency, detail-oriented, excellent organizational and time management

 

REQUIRED EDUCATION/CERTIFICATION

+Bachelor’s degree

 

This compensation range is specific to the State of Colorado and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and delivery model. In addition to your salary, The MJ Companies offers benefits such as, a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). An estimated base salary range is $60,000-$65,000.