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Client Coordinator

New York, NY

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. 

 

About the Role

The Client Coordinator is a core part of the Business Operations & Enablement team and the sales team, supporting the Head of Industry and Sales Directors, to provide the best-in-class client service to our media partners. The Client Coordinator will help create media decks, help with many aspects of account management, will become knowledgeable in the sales process, and will learn and understand the full suite of NYT products and sub-brands across all platforms. This role is a great opportunity for individuals looking to build a career in advertising within a Media and Publishing environment. You will report into the Manager, Sales Operations.

Responsibilities:

  • Create and organize pre-sale decks for proposals by using templates, pulling together product slides, submitting insights requests, developing narratives and working with sales, strategy and planning to develop cohesive decks led by informed media strategy

  • Help develop the RFP process by serving as liaison to sales; sit in on kick-off call meetings and communicate with clients following meeting and throughout sales cycle

  • In partnership with campaign managers and strategy, create post campaign wrap reports.

  • Use Salesforce to maintain key account information, assist with forecasting through tracking print and digital insertions and providing sales with specific account details from a revenue standpoint

  • For proposals, at the direction of the seller, initiate internal rate discussions with appropriate teams and stakeholders.

  • Communicate with COF, request/submit reservations, positions and communicate about RA's for billing.

  • Respond to servicing and information requests from team members; work with multiple teams to gather information for customers, or to fulfill requests, such as tickets for events, comp subscriptions, copy requests.

  • Track spending for print and digital advertising.

  • Assist HOI and sellers with POD related organizational tasks (i.e. creating monthly meeting presentations, supporting the onboarding of new sellers, managing event invite lists and logisticss).

  • Review NDA contracts with the Legal Department, alert sellers about changes/corrections.

  • Provide excellent customer service to both internal and external clients.

  • Perform related work as assigned promptly.

  • Support multiple Business Operations and Enablement projects and work streams.

  • Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.

Basic Qualifications:

  • 0+ years of experience

  • Proficiency in Microsoft office and Google applications

Preferred Qualifications:

  • BS/BA degree

  • Familiarity with sales and data management tools such as SalesForce

  • An interest in the advertising sales profession

  • Excellent relationship-building skills in a team environment

This position is represented by the NewsGuild of NY.

REQ-018835

The hourly rate of base pay for this role is:

$37.16 - $37.16 USD

 

The New York Times Company is committed to being the world’s best source of independent, reliable and quality journalism. To do so, we embrace a diverse workforce that has a broad range of backgrounds and experiences across our ranks, at all levels of the organization. We encourage people from all  backgrounds to apply.

We are  an Equal Opportunity Employer and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.  The U.S. Equal Employment Opportunity Commission (EEOC)’s Know Your Rights Poster is available here. 

The New York Times Company will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email reasonable.accommodations@nytimes.com. Emails sent for unrelated issues, such as following up on an application, will not receive a response.

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For information about The New York Times' privacy practices for job applicants click here.

Please beware of fraudulent job postings. Scammers may post fraudulent job opportunities, and they may even make fraudulent employment offers. This is done by bad actors to collect personal information and money from victims. All legitimate job opportunities from The New York Times will be accessible through The New York Times careers site. The New York Times will not ask job applicants for financial information or for payment, and will not refer you to a third party to do so. You should never send money to anyone who suggests they can provide employment with The New York Times.

If you see a fake or fraudulent job posting, or if you suspect you have received a fraudulent offer, you can report it to The New York Times at NYTapplicants@nytimes.com. You can also file a report with the Federal Trade Commission or your state attorney general.

 

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