IT Support Specialist

About Us

At The Pharmacy Hub, we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience.

Core Values
The Pharmacy Hub is dedicated to breaking barriers in healthcare by championing access, intervention and affordability.

• Customer-first mindset - we develop strong partnerships with telehealth platforms and healthcare companies to enhance access and understand their specific needs
• Innovation for intervention in care - we develop advanced compounding solutions and products to better support patient health outcomes
• Continuous improvement - we continuously improve our processes and offerings through intelligent, honest and transparent practices to deliver cost-effective solutions that truly benefit our clients and their patients.

You will play a pivotal role in maintaining these values and contributing to the company’s mission of redefining healthcare delivery through superior pharmacy services.

Job Summary
The Pharmacy Hub seeks IT Support Specialist to provide critical floor-level technical support across all departments. This role requires a self-sufficient technician who can handle diverse hardware/software issues and manage IT assets. You'll work in a fast-paced environment where you'll learn multiple systems quickly and solve problems independently after initial training. An ideal candidate excels in dynamic environments and can juggle multiple tasks while delivering consistent, reliable support.

Requirements

• 1+ years of IT support experience
• Strong Windows 10/11 and basic macOS support skills
• Experience with printer and peripheral device troubleshooting
• Basic networking knowledge (TCP/IP, DNS, DHCP)
• Basic understanding of Active Directory
• Familiarity with ticketing systems
• Ability to research solutions independently
• CompTIA A+ certification strongly preferred

Who We Need

• Self-sufficient problem solver - After initial training, you'll own issues from start to resolution
• Fast learner - You'll be learning multiple systems quickly in a fast-paced environment with many moving pieces
• Proactive - Spot problems before they escalate, suggest improvements
• Flexible - Schedule varies based on operational needs

What You'll Be Doing

• Troubleshoot printers (office and label), barcode scanners, Windows PCs/laptops, and
  MacBooks
• Perform basic network troubleshooting (connectivity, wireless, IP configurations)
• Image and deploy computers using established processes
• Manage IT assets: receiving, labeling, checking in/out, inventory tracking
• Create system accounts as needed (training provided)
• Reset passwords and unlock accounts
• Document solutions in Confluence knowledge base
• Research and implement fixes independently
• Respond to helpdesk tickets within SLA
• Escalate complex issues to IT management or engineering teams

Work Schedule

• Standard: Monday to Friday
• Must be flexible to adapt to inspections, audits, or urgent compliance/quality needs

Benefits:

• 401(k) with up to 4% matching
• Medical, dental, vision and life insurance
• Paid time off
• Paid public holidays 

At The Pharmacy Hub, we don’t just offer jobs—we offer opportunities for career growth and development. We take pride in our fast-paced, team-driven culture and are committed to supporting our employees in achieving success.

If you’re ready to join a company that values hard work, dedication, and teamwork, apply today! We look forward to welcoming you to The Pharmacy Hub and working together to deliver top-tier pharmacy fulfillment solutions.