Senior Pharmacy Systems & Operations Lead

About Us

At The Pharmacy Hub, we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience.

Core Values
The Pharmacy Hub is dedicated to breaking barriers in healthcare by championing access, intervention and affordability.

• Customer-first mindset - we develop strong partnerships with telehealth platforms and healthcare companies to enhance access and understand their specific needs
• Innovation for intervention in care - we develop advanced compounding solutions and products to better support patient health outcomes
• Continuous improvement - we continuously improve our processes and offerings through intelligent, honest and transparent practices to deliver cost-effective solutions that truly benefit our clients and their patients.

You will play a pivotal role in maintaining these values and contributing to the company’s mission of redefining healthcare delivery through superior pharmacy services.

Role Overview

The Pharmacy Hub operates at the intersection of mail-order pharmacy, e-commerce, and telehealth-driven DTC models. As we scale volume and complexity, we are rolling out a new Pharmacy Management System (PMS) to support high-velocity fulfillment, seamless digital intake, and reliable downstream execution.

This role is responsible for shaping how pharmacy systems support modern, API-driven, consumer-first healthcare delivery. The work done here directly affects throughput capacity, unit economics, provider workflows, patient experience, and the long-term scalability of the platform.

This is a senior execution role designed for someone who understands how e-commerce demand, telehealth prescribing, and pharmacy fulfillment converge in production and knows how to operationalize that reality through systems.

Core Responsibilities

Pharmacy Management System & Platform Execution

• Lead the execution of the Pharmacy Management System rollout across live mail-order operations.
• Translate clinic onboarding, workflow for clinical prescribing, implement prescription ordering portal, Rx order flows, telehealth prescribing patterns, and pharmacy workflows into system configuration and operating models.
• Own phased deployments, cutovers, testing, and post-go-live stabilization in high-volume environments.
• Partner with engineering, DevOps, pharmacy operations, sales, accounting, and external vendors to ensure integrations are reliable, scalable, and production-ready.

Throughput, Capacity & Digital Demand Alignment

• Align PMS workflows with upstream demand from Clinics, DTC, e-commerce, and telehealth platforms.
• Design systems and processes that can absorb spikes in order volume without degrading SLAs or staff performance.
• Reduce manual intervention and exception handling across intake, verification, fulfillment, and shipment.
• Ensure scale is achieved through system design and workflow optimization, not linear headcount growth.

Clinics, Telehealth & DTC Enablement

• Support pharmacy operations serving clinics, health systems, consumer-facing brands, and telehealth providers.
• Ensure the PMS supports real-time order ingestion, batching, routing, labeling, fulfillment, and downstream reporting.
• Account for refill cadences, asynchronous prescribing, provider network variability, and consumer experience expectations.
• Prepare systems to support new care models, SKUs, fulfillment pathways, and partner integrations.

Cross-Functional Execution & Enterprise Alignment

• Serve as the execution bridge between pharmacy operations, platform engineering, product, and executive leadership.
• Define and document SOPs, operating standards, and training materials that reflect how work happens on the floor and across digital channels.
• Lead change management efforts that ensure adoption across pharmacy staff and operations teams.
• Establish and track KPIs tied to throughput, cycle time, accuracy, cost per order, and system reliability.

Compliance, Risk & Operational Integrity

• Ensure system workflows align with pharmacy regulations, audit requirements, and HIPAA obligations.
• Partner with compliance and quality teams to embed controls directly into operational workflows.
• Identify operational and system risks introduced by scale and implement mitigation strategies.

Education & Experience

Required

• Bachelor’s degree in Business, Engineering, Information Systems, Operations, or a related field.
• 4–10+ years of experience across pharmacy operations, pharmacy systems, or fulfillment execution.
• Direct experience in mail-order pharmacy environments.
• Demonstrated exposure to clinics, telehealth, or other pharmacy fulfillment models.
• Hands-on experience implementing or scaling pharmacy systems in live, high-volume operations.
• Strong understanding of how digital demand flows translate into pharmacy floor execution.

Strongly Preferred

• Experience supporting subscription models, asynchronous care, or API-driven order ingestion.
• Familiarity with modern fulfillment, logistics, and platform-based healthcare ecosystems.
• Background in operational excellence, process engineering, or large-scale system rollouts.
• Team player and effective communicator.

Core Competencies

• Deep understanding of mail-order pharmacy fulfillment at scale.
• Ability to bridge telehealth workflows, prescribing logic, and pharmacy execution.
• Proven systems execution mindset with strong operational instincts.
• Data-driven decision making tied to throughput, accuracy, and cost.
• Clear communicator who can align technical, clinical, and operational stakeholders.
• 100% on site in Davie, FL

Benefits:

• 401(k) with up to 4% matching
• Medical, dental, vision and life insurance
• Paid time off
• Paid public holidays 

At The Pharmacy Hub, we don’t just offer jobs—we offer opportunities for career growth and development. We take pride in our fast-paced, team-driven culture and are committed to supporting our employees in achieving success.

If you’re ready to join a company that values hard work, dedication, and teamwork, apply today! We look forward to welcoming you to The Pharmacy Hub and working together to deliver top-tier pharmacy fulfillment solutions.