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Product Manager

Boston, MA

We are seeking a dynamic and experienced Product Manager to lead ongoing product strategy and roadmap execution of our b2b web-based platform. This critical role will directly shape the user experience and drive the success for our NewForm partners.

 

About NewForm:

NewForm is the behavioral health technology brand of The Phoenix, a national non-profit revolutionizing the recovery industry. We're passionate about building the most innovative, healing platform empowering millions of members and thousands of service providers in the mental health and addiction space. We foster a collaborative and supportive environment where creativity and innovation thrive.

 

 About The Portal:

The Portal is NewForm's flagship web application, providing a seamless and intuitive platform for various service providers, and nonprofit partners to schedule events, manage their communities, and deliver courses – all made available through our NewForm mobile app.

 

About the Role:

We are seeking a passionate and driven Product Manager to own and drive the product roadmap for The Portal. You will be responsible for collaborating on product strategy and leading execution, working closely with BA, engineering, design, and business development to deliver exceptional user experiences and achieve business objectives. This role requires a deep understanding of user needs, market trends, and technical capabilities, as well as strong communication, collaboration, and analytical skills. This role will involve close collaboration with the Head of NewForm, the Architect, and the Senior Product Manager of our mobile application to ensure a cohesive and integrated product strategy across all platforms.

 

Responsibilities:

  • Product Strategy & Vision: Define and lead execution on the product roadmap for The Portal, aligning with NewForm's overall business goals. This includes collaborating with COO to ensure alignment with overall company strategy.
  • Cross-Platform Strategy: Work closely with the Senior Product Manager of the mobile app to ensure a unified user experience and seamless integration between The Portal and the mobile platform.
  • Technical Collaboration: Partner with the Architect to evaluate technical feasibility, explore innovative solutions, and ensure the product roadmap is technically sound.
  • User Research & Analysis: Conduct user research, analyze user feedback, and identify market trends to understand user needs and inform product decisions.
  • Requirements Gathering & Prioritization: Translate user needs and business requirements into detailed product specifications and prioritize features based on value and feasibility.
  • Product Development Lifecycle Management: Manage the product development lifecycle, from planning to execution and launch, collaborating closely with engineering and design teams.
  • Stakeholder Management: Effectively communicate product plans, updates, and results to key stakeholders across the organization, including regular updates to the Head of NewForm.
  • Performance Monitoring & Analysis: Track key performance indicators (KPIs) and analyze product performance to identify areas for improvement and drive data-informed decisions.
  • Competitive Analysis: Stay up-to-date on competitive offerings and identify opportunities to differentiate The Portal in the market.
  • Collaboration & Communication: Foster a collaborative and cross-functional working environment, effectively communicating product vision, strategy, and updates.

 

Qualifications:

  • Bachelor's degree in a related field.
  • 3+ years of experience in digital product management, especially for B2B customers
  • Proven track record of successfully launching and managing web products.
  • Strong understanding of product management methodologies and best practices.
  • Excellent analytical and problem-solving skills.
  • Strong communication, interpersonal, and presentation skills.
  • Experience with user research and data analysis tools.
  • Experience with Agile development methodologies.
  • Passion for building great products and delivering exceptional user experiences.
  • Availability to work in-person approximately one day a week (New England candidates only).
  • Availability to work a flexible schedule with responsiveness to deadlines.

 

Bonus Points:

We welcome all great applicants to apply even if you don't have all these preferred attributes

  • Experience in or connection to the recovery industry.
  • Familiarity with distributed international teams.
  • Experience working in a fast-paced, startup environment.
  • Experience collaborating with executive leadership and technical architects.
  • Desire to apply anti-racism and anti-oppression principles and practices.

 

Salary and Benefits:

  • $116,500 - $126,700
  • 403(b) retirement plan with 4% match
  • Paid time off (vacation/sick days/skill enhancement days)
  • Medical, dental, and vision plans
  • Opportunity to join employee resource groups (ERGs)
  • Monthly wellness stipend

Pay Range

$116,500 - $126,700 USD

ABOUT US

The Phoenix's mission is to build a sober active community that fuels resilience and harnesses the transformational power of connection so that together we rise, recover, and live. Through activities such as CrossFit, book clubs, rock climbing, art socials, yoga, and meditation, participants build confidence, self-respect, and community. The Phoenix offers free programs, both in person and online, for anyone with 48 hours of sobriety. Since 2006, we have served hundreds of thousands of individuals with the help of thousands of volunteers across the country.

At The Phoenix, we welcome people from all backgrounds and strive to create a healing-centered environment that allows everyone to bring their authentic selves to the workplace. We seek to create a workplace environment that accurately reflects the diverse communities we serve. We understand that voices of varied experiences and perspectives are central to our mission and our impact. We do not discriminate on the basis of race, color, religion, creed, gender, gender expression, pregnancy, genetic information, age, national origin, ancestry, disability, marital status, sexual orientation, or military status.

 

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