New

Customer Service Lead [ Mandarin Required ]

San Jose

Customer Service Lead [ Mandarin Required ]

Location: San Jose , CA 
Employment Type: Full-Time , Contractor 
Compensation: $25–$35 per hour (based on experience)

About Think Academy

Think Academy is a leading education company dedicated to providing high-quality learning experiences for students and families. We are committed to delivering exceptional customer service and operational excellence while fostering student success.We are seeking an experienced and motivated Customer Service Lead to oversee daily customer service operations, lead a small customer service team, and support administrative and campus operations.  The ideal candidate is a hands-on leader who can successfully balance team management, customer service, and administrative responsibilities. They are proactive, detail-oriented, highly organized, and passionate about creating positive experiences for students and families.

Schedule

  • 5 working days per week

  • Operating schedule: Monday–Saturday ( available to work on Saturdays is highly preferred ) 

  • Working hours: 10:00 AM – 7:00 PM

  • Flexibility to support special events and peak enrollment periods when needed

Key Responsibilities

Team Leadership & Customer Service

  • Lead, mentor, and support a small customer service team.

  • Ensure exceptional service is provided to students, parents, and visitors.

  • Monitor team performance and maintain high customer satisfaction standards.

  • Handle escalated customer concerns and provide effective resolutions.

  • Assist with staff scheduling, training, and onboarding.

  • Foster a positive, collaborative, and service-oriented team culture.

Administrative & Operations Support

  • Manage student records, enrollment documentation, and data entry.

  • Support class scheduling, attendance tracking, and daily campus operations.

  • Prepare reports and maintain accurate operational records.

  • Assist with administrative tasks, office organization, and document management.

  • Coordinate with teaching, sales, and operations teams to ensure smooth communication and execution.

  • Support campus events, parent meetings, and educational programs.

Process Improvement

  • Identify opportunities to improve customer service and operational efficiency.

  • Develop and implement best practices for customer support and administrative processes.

  • Assist management with operational projects and business initiatives.

Qualifications

Required

  • Fluent in both English and Mandarin Chinese (Chinese language proficiency is required).

  • Applicants must be legally authorized to work in the United States at the time of hire and throughout their employment.

  • 1+ years of experience in customer service, administration, operations, or a related field.

  • Previous experience leading or supervising a small team.

  • Strong interpersonal, communication, and conflict-resolution skills.

  • Excellent organizational and multitasking abilities.

  • Strong attention to detail and ability to work in a fast-paced environment.

  • Proficiency in Microsoft Office and Google Workspace.

Preferred

  • Experience in education, tutoring centers, schools, or learning centers.

  • Experience with CRM systems, student management systems, or scheduling platforms.

  • Experience in enrollment consulting, parent communication, or campus operations.

Benefits & Perks

  • Competitive compensation ($25–$35/hour based on experience)

  • Comprehensive Medical, Dental, and Vision Insurance

  • 401(k) Retirement Savings Plan

  • Paid Sick Leave in accordance with company policy

  • Professional Development and Training Opportunities

  • Leadership Growth Opportunities within a fast-growing organization

  • Supportive, mission-driven team culture

  • Opportunity to help students and families achieve academic success

 

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Think Academy International Education Inc. and its affiliates (hereinafter as “Think Academy,” “Us,” “our,” “We”) takes your privacy seriously, and we are committed to handling personal data in compliance with applicable law. We use various security technologies and procedures to protect your personal information from unauthorized access. This privacy notice explains what personal data Think Academy collects, how we use the information, to whom we share the data with, and the rights you have for the collected data. You may   find   other   details   regarding   our   privacy   policy   in   the employee   handbook.

This notice applies to the collecting and using of your personal information as an employee, candidate or as a contractor. It does not apply to your use of Think Academy product or service as a consumer.

Collection and Use of Your Personal Information

The categories of information we collect and the usage for such data are outlined below:

  • Name and Identification Information: Your first and last name, your phone number, address and personal email address. The information is used to verify your information and to reach out to you for career opportunity details, and for other legitimate business purposes.
  • Background Information: your previous employment history, academic and professional qualification, and with your written approval, we may verify such information and conduct criminal background check through our third-party vendors. The information is collected to verify your background information to the extent permitted by law, and to provide Think Academy career opportunities and for other legitimate business purposes.
  • Immigration and other related information. The information is used to verify your employment eligibility.
  • Information needed to understand and assess accommodation requests regarding potential disabilities or other health conditions; and other information you provided to us. The information is collected to provide necessary accommodations

How We Collect Your Information

  • Information You Provide The information we collect is usually volunteered or provided by you. For example, the information provided during your job application and/or insurance enrollment process and the information you disclosed during your work with.
  • Information Collected from Third Party. We may collect information through job posting platforms such as Indeed, LinkedIn, CareerBuilder, Glassdoor and our third-party recruiters. We may also collect your personal information through social media accounts, such as your Facebook and WeChat
  • Automatically Collected Information using Cookies and similar technologies: Cookies and similar technologies, such as pixels and web beacon, are small text files that are sent to or accessed from Your web browser or Your computer’s hard drive. You may manage the cookies on your device by disabling or deleting certain cookies. Please note that our service may not work if you disable all cookies.

Change of Usage

We will use your personal information for the purposes stated in this notice or such purposes as may be reasonably compatible with the original purpose for which it was collected. If we materially change the usage of your personal information, we’ll provide you with a written notice regarding such changes.

Share of Your Personal Information

Think Academy may share your personal information with our third-party partners to carry out the purposes stated in this notice. Your information may also be disclosed to government authorities, law enforcement, or courts pursuant to a lawfully issued court order, subpoena, or similar request.

We may share your personal information with our subsidiaries or affiliates. We may share your data with a third party pursuant to a merger, acquisition, consolidation, reorganization, or sale of assets or in the event of bankruptcy or dissolution. We may share your information with professional advisors such as accountants, auditors, lawyers, bankers, insurers or other professionals in the course of their provision of services to us. This Notice does not address, and we are not responsible for, the practices of any third parties, which have their own rules for how they collect and use your personal information. Our links to third party websites or services are not endorsements.

Miscellaneous

  • Not Intended to be Employment Contract

This notice is not intended to create any contract for employment, for any benefit, or for specific treatment. Nothing in this notice should be interpreted to hinge Think Academy's ability to process employee’s personal information for law compliance purposes or for investigating alleged misconduct or violations of company policy or law.

  • Changes to this Privacy Notice

Think Academy reserves the right to update this privacy notice from time to time. If we materially change the usage of the collected information, we’ll notify you of such change using reasonable efforts.

  • Contact Us

If you have any questions or requests regarding the personal information we collected, please contact us at privacy@thethinkacademy.com or send your request to:

ATTN: Think Academy Privacy

1081 S De Anza Blvd., San Jose, CA 95129