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Account Manager

Dublin, Ireland

COMPANY OVERVIEW

ThreatLocker® is a global cybersecurity leader, providing enterprise-level cybersecurity tools for the Managed Services Provider (MSP) industry to improve the security of servers and endpoints. ThreatLocker’s combined Application Whitelisting, Ringfencing™, Storage Control and Privileged Access Management solutions are leading the cybersecurity market towards a more secure approach of blocking unknown application vulnerabilities.

 

POSITION OVERVIEW

ThreatLocker’s Account Manager will drive retention and growth amongst our clientele. The ideal candidate will have the ability to identify and understand business needs, and provide viable solutions to our customer base.

 

JOB SCOPE

ThreatLocker's Account Manager is responsible for, but not limited to:

  • Works with the Account Executive and internal team, interfaces with clients and partner agencies to ensure projects are on target with objectives, budget and schedule.
  • Establishes and maintains a direct relationship with the client and partner agencies through monthly or quarterly meetings
  • Creates client communications relating to purpose, rationale, needs and due dates.
  • Supports in pre-sales cycle in deployment of and securing agents and/or licenses purchased by clients. Lead communications efforts with Solution Engineers on reporting on secured licenses.
  • Initiate and manage processes related to pricing, invoicing and budgets, to obtain approvals. Support the team in developing new or renewal contracts, and relays changes to appropriate stakeholders
  • Supports Account Executive in developing strategic proposals
  • Partner with Operations and Sales on managing the relationship, issue, and questions of clients/partners
  • Track client/partner metrics and OKR to understand their success, issues, or opportunities
  • Consults with clientele in product updates and features, and trains appropriately
  • Act as an ambassador of ThreatLocker’s' mission, brand, and product

REQUIRED QUALIFICATIONS

  • Minimum of 2 years of experience in account management
  • Proficient in Microsoft Suite applications (i.e. Excel, Word, PowerPoint)
  • Able to manage and direct resources to aid client in achieving its marketing objectives, while managing a budget and timeline
  • Strong project management skills with the ability to manage multiple programs simultaneously.
  • Excellent communication skills- both written and verbal; strong presentation skills and ability to identify root causes
  • Strong interpersonal skills and the ability to influence external/internal stakeholders
  • Passion for technology
  • Strong analytical skills and keen ability to problem solve
  • Highly motivated, goal oriented and self-starter

 

WORKING CONDITIONS

The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed.

  • Job will generally be performed in an office environment but may require travel to visit company offices and/or property locations.
  • While performing duties of this job, would occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools.
  • Must occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.

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Purpose and Legal Basis for Processing

ThreatLocker’s purpose for processing this information is to assess your suitability for a role at ThreatLocker.

Where processing takes place in the UK or EU, or you are a resident of the UK or EU, the legal basis we rely on for processing your personal data is article 6(1)(b) of the European Union General Data Protection Regulation (Regulation (EU) 2016/679) (the “GDPR”) which relates to processing necessary to perform a contract or to take steps at your request, before entering a contract. The legal basis we rely on to process any information you provide as part of your enquiry or application which is special category data, such as health, religious or ethnic information, is article 9(2)(b) of the GDPR, which also relates to our obligations in employment and the safeguarding of your fundamental rights and article 9(2)(h) for assessing your work capacity as an employee.

How Will ThreatLocker Use This Information?

We’ll use all the information you provide during the recruitment process to progress your application with a view to offering you an employment contract with us, or to fulfil legal or regulatory requirements if necessary.

We’ll use the contact details you give us to contact you to progress your enquiry or application. We’ll use the other information you provide to assess your suitability for the role. This may include sharing your information with one or more of hiring team, including your CV, details of your qualifications, relevant experience and skills, identification documentation, references and background and criminal record checks (where applicable).

Where applicable, we may also share your information with the data processors detailed below.

We will not share any of the information you provide with any third parties for marketing purposes.

We do not and will not sell your personal data.

What Information Will ThreatLocker Ask For and Why?

We do not collect more information than we need to fulfil our stated purposes and will not keep it longer than necessary. The information we ask for is used to assess your suitability for employment. You don’t have to provide what we ask but it may affect our assessment efforts if you don’t.

Applications

If you use our online application system, your details will be collected by a data processor on our behalf (please see below).

We ask you for your personal details including name and contact details. We’ll also ask you about your eligibility to work in the country concerned, previous work experience, education, referees and for answers to questions relevant to the role. Our recruitment team and relevant business lead will have access to all this information.

You will also be asked to provide equal opportunities information. This is not mandatory – if you don’t provide it, it won’t affect your application. We won’t make the information available to any staff outside our recruitment team, including business leads, in a way that can identify you. Any information you provide will be used to produce and monitor equal opportunities statistics.

Pipelining
Our Talent Acquisition team and hiring managers pipelines applications for interview. The hiring managers will not be provided with your equal opportunities information if you have provided it.

Vetting

We may ask you to participate in technical assessments; demonstrations ; attend an interview (including by recorded video); or a combination of these. Information will be generated by you and by us. For example, you might complete a written assignment, or we might take interview notes. This information is held by us.

If you are unsuccessful after assessment for the role, we may ask if you would like your details retained in ThreatLocker’s own talent pool. If you say yes, we may proactively contact you should any further suitable vacancies arise.

Employment Offer
If we make an offer of employment, we’ll ask you for information so that we can carry out pre-employment checks. You must successfully complete pre-employment checks to progress to employment. We must confirm the identity of our staff and their right to work in the relevant country, and seek assurance as to their trustworthiness, integrity and reliability.

You must therefore provide:
·         Proof of ID (passport – if no passport, birth certificate and national insurance/social security documents)
·         Proof of Right to Work in country where job is based
·         Proof of Address

We may also perform the following, subject to local laws and practices:
·         Criminal Record check
·         Electronic ID Verification check  
·         Credit & Bankruptcy checks, including a full 7-year address history
·         Global Financial Sanctions checks
·         Compliance checks, including Office of Foreign Assets Control (OFOC)
·         Directorship & Media Searches

Education & Professional Qualifications Checks

Proof of Seven Years Employment References check

How Long Is The Information Kept For?

This will depend on whether your application is successful or not (unless we state otherwise in our ‘data processor’ section below):

Successful Recruitment Candidate Information (including CV’s applications, interview notes, etc.) will be destroyed 12 months after the end of employment. Except in the United States, where candidate information is retained for 24 months. Eligibility documents (identity, right work in country) and background checks (including personal references) are typically kept for 5 years after the end of employment, or longer to comply with local laws. Please refer to your local ThreatLocker Recruitment Team for further information.

Unsuccessful Recruitment Candidate Information (including third party referee details provided by the applicant) will be destroyed 12 months after the last action unless you consent for information to be held for longer. Except in Poland, where candidate information is retained for 6 months and in the United States for 24 months.

How We Make Decisions In Our Hiring Process?

At the initial application stage we may automatically decline your on-line application if you fail to satisfy any relevant legal requirements for employment (e.g. You state you do not have the legal right to work in the country where the role exists and/or fail to meet other requirements per job qualifications.

Final recruitment decisions are made by members of our talent acquisition team and hiring managers. We take account of all the information gathered during the application process.

You can ask about decisions on your application by speaking to your contact in our recruitment team.

Your Rights

As an individual, you have certain rights regarding your own personal data.
For more information on your rights, please see the ‘Your Data Protection Rights’ section of the ThreatLocker Privacy Notice: https://www.ThreatLocker.com/Data-privacy-notice


ThreatLocker’s Data Protection Officer can be contacted at: privacy@threatlocker.com

Do We Use Any Data Processors?

Yes – we use several processors to provide elements of our recruitment service for us as follows:

On-line Candidate Application Management Service
We use Greenhouse’s candidate application management platform.  You can access their Privacy Policy here: https://www.greenhouse.io/privacy-policy.

 
Recruitment Agencies and Talent Pools
We have relationships with a number of recruitment agencies and talent pools and where you have applied for a position with ThreatLocker through such agency or registered with a particular talent pool, you should approach them directly for information on their privacy policy and data retention periods.

Employment Vetting
ThreatLocker use the following range of providers, depending on your location and operational requirements:

HireRight. You can access their Privacy Policy here: https://www.hireright.com/emea/legal/privacy-policy/emea-and-apac-candidate-policy

Notice Version: 18 OCTOBER 2022

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in ThreatLocker’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

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