Lead Business Operations Program Manager, EPAD

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Business Operations Program Management Team

Thumbtack’s Business Operations Program Management (BOPM) Team is the engine behind many of our most critical strategic initiatives. We operate at the intersection of strategy and execution, partnering closely with senior leaders to scale operations, align teams, and deliver meaningful outcomes. With a bird’s-eye view of the company and deep involvement in day-to-day execution, we bring clarity to complexity and structure to ambiguity.

Reporting into the Chief of Staff to the CEO, we’re embedded across functions to help teams work smarter and move faster. Whether it’s designing operational frameworks, standing up new programs, or creating scalable systems that last — we’re here to make sure bold ideas don’t just get imagined, they get delivered.

About the role

We’re hiring a Lead Business Operations Program Manager to support our Engineering, Product, Analytics, and Design (EPAD) orgs, some of the most technical and fast-moving teams at Thumbtack. In this role, you’ll own strategic initiatives from end-to-end, working directly with functional leaders to identify opportunities, drive alignment, and implement solutions that help these teams build at scale.

This role is perfect for someone who thrives in complexity, brings strong systems thinking, and isn’t afraid to dive into the deep end to get things done. You’ll act as the connective tissue across functions, managing cross-team initiatives, enabling decision making, and ensuring our EPAD teams have the right tools, processes, and context to execute effectively. If you’re excited by operational puzzles, cross-functional impact, and building the future of how great tech teams work, you'll feel right at home here.

What you'll do 

• Strategic Partnership and Execution: You’ll be the go-to partner for our Chief Product Officer, Chief Technology Officer, and EPAD leaders when it's time to bring strategy off the slide deck and into the real world. This means building smart, phased plans that account for the messy middle; things like team bandwidth, decision maker alignment, and rollout timing. You’ll spot risks early, read between the lines in leadership conversations, and help drive the projects that move the business forward.
• Operational Excellence and Team Coordination: You won’t just run meetings, you’ll make them matter. You’ll shape agendas around what’s actually discussion worthy, keep fast moving conversations focused, and make sure outcomes result in action. When priorities compete (they will), you’ll help navigate trade-offs and keep things moving without spinning wheels.
• Cross-functional Collaboration and Alignment: This role is about being the glue across EPAD. You’ll notice when teams are working in parallel without talking, and step in to connect the dots. You’ll make sure the right people are in the room at the right time, and that we’re not reinventing the wheel across our objectives.
• Project Management and Analytics: You're not here to make spreadsheets for the sake of it, you're here to make data-driven decisions. You’ll define what success really looks like for a project, build systems to track it, and course correct if things drift. Whether it’s launching a new process or sunsetting something that’s not working, your goal is always the same: make it easier for great teams to do great work.
• Future of Work and Team Culture: We’re virtual-first but not virtual-only, and this role helps that model thrive across EPAD. You’ll co-create rituals that make async feel human, curate in-person gatherings to keep teams connected, and ensure culture doesn’t get lost in the logistics. You’ll drive key people workstreams, turning engagement survey insights into actionable initiatives that strengthen employee experience and organizational health.

In order to be successful, you must bring

• 10+ years of experience in strategy, business operations, or program management roles within high growth tech or similarly fast paced, ambiguous environments
• Direct experience supporting or collaborating with technical orgs (Product, Engineering, Analytics, or Design), with a clear grasp of how these teams operate and what slows them down
• Led cross-functional initiatives from 0 to 1, independently scoping the work, building alignment across functions, and managing execution without needing a roadmap handed to you
• Worked directly with executive stakeholders, turning loosely defined goals into clear plans, influencing through insight (not authority), and navigating shifting priorities with confidence

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Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. 

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. 

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .