Head of Operations

ABOUT TIDE

At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2000 employees.  

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.  

Tide is looking for an exceptional Head of Operations to join our Acquisition and Onboarding team on a 12-month fixed-term contract basis, covering for a maternity leave.

Note: Requires both German / French and English fluency.

ABOUT THE TEAM 

The Acquisition & Onboarding team at Tide comprises a Marketing team responsible for attracting new members through a variety of channels and a Product team dedicated to building and optimising the onboarding journeys. The Operations team operates alongside both Marketing and Product.

ABOUT THE ROLE

As our Head of Operations (Acquisition & Onboarding), you’ll be an experienced & self-driven professional with a broad experience in Operations and Growth. We’re looking for someone very entrepreneurial, who can drive our Growth operations in the UK and Europe, owning the live environment of all our Onboarding Journeys, joining the dots between our Marketing and Product efforts; and building new processes for our European expansion. You’ll be a senior leader, who can solve problems regardless of where they may originate from within the organisation.

Some of the things you’ll be doing:  

• Acting as a key member of Tide’s Growth Leadership Team, working with stakeholders from across the company - including KYC, financial crime, finance, tech, and product - as well as with our suppliers and Tide Members
• Working day-to-day in close cooperation with both Marketing and Product, integrating efforts seamlessly between the two functions on multiple horizons and breaking down silos
• Providing total ownership of all our Onboarding journeys across multiple channels, device routes, and international markets - and devising a plan for 24/7 monitoring automation and action plan across time zones. This includes incident management for our Live Production environment
• Identifying improvement opportunities by constantly analysing data and looking for Conversion Improvement opportunities across all our onboarding journeys
• Building and optimising scalable internal and external provider  processes, that are clearly defined and documented
• Managing and growing an existing team of (senior) operations managers responsible for product-specific and market-specific aspects of onboarding

WHAT WE ARE LOOKING FOR 

• You have 10+ years of experience in Operations
• You have managed Operations in a scale-up 
• You have experience in managing and building high performing teams
• You enjoy working with data and are fluent in business analytical tools: Excel, SQL, Looker and / or Tableau
• You are logical, and see data as a crucial part of decision-making, but know when to stop analysing and start acting
• You speak multiple European languages - German and/or French preferable
• You may have a working knowledge of cloud environments (AWS)
• Have a test-and-learn mindset and you underpin that with excellent hypotheses, documentation and effective execution
• You’re an expert with using data visualisation and attribution tools and use them as your source-of-truth and are able to tell compelling stories using them
• Experience working in finance, consulting, or technology operations with the app is a plus

WHAT YOU WILL GET IN RETURN

• 25 days of paid leave per year
• Additional 3 days of paid leave for volunteering or L&D
• We invest in your development with a EUR 1,000 professional L&D budget per year and ability to access thousands of resources through Learnerbly platform
• Statutory Health Insurance
• Statutory Pension contribution
• Extended Parental Leave
• Mental health support through Plumm
• A one-off home office budget
• Work and travel globally - up to 90 days per country outside of your home country
• Team socials 
• Sabbatical Leave 
•  

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

 

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

 

You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.