Manager - Operation

ABOUT TIDE

At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2000 employees.  

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.  

ABOUT THE TEAM:-

The Member Accession Marketing Team (India) plays a critical role in driving Tide’s growth in the Indian market by acquiring and onboarding new members from small and medium-sized enterprises (SMEs). The team tailors marketing strategies to engage potential members, guides them through seamless onboarding, and ensures they are well-equipped to leverage Tide’s suite of financial and administrative tools. By creating localized campaigns, building strong relationships, and leveraging data for continuous improvement, the team fosters long-term member engagement, ensuring Tide becomes the go-to platform for Indian SMEs.

ABOUT THE ROLE 

As an Operations Manager (Partnerships), you'll lead key initiatives to drive operational excellence, optimize processes, and provide insights to support the growth of QR partnerships. You’ll work with large data sets, improve reporting efficiency, and develop dashboards while collaborating with stakeholders to achieve impactful outcomes. Success in this role requires strong analytical skills, attention to detail, and the ability to manage multiple priorities.

• Take ownership of operational processes to help the  Partnerships team achieve strategic goals.
• Manage and optimize workflows for seamless collaboration and timely execution of partnership deliverables.
• Analyze and interpret large data sets to generate actionable insights that inform decision-making.
• Develop, maintain, and refine dashboards with detailed performance metrics and visualizations for QR/SP/PCS  partnerships.
• Identify opportunities to streamline data management, reporting, and analysis processes.
• Leverage advanced Excel, SQL, and data visualization tools to create insightful reports and dashboards for strategic decisions.
• Act as a liaison between technical and non-technical stakeholders, ensuring clarity and alignment on operational initiatives.
• Utilize tools like Looker Studio to enhance data visualization and reporting capabilities.
• Design, implement, and manage training programs for field sales teams to achieve sales targets and maintain compliance.
• Act as the primary point of contact for internal and external stakeholders, ensuring effective collaboration and alignment.
• Develop and implement compliance training programs, monitor completion, and provide additional support as needed.

WHAT WE ARE LOOKING FOR:-

• Bachelor's or Master’s degree in Business, Data Science, or a related field.
• 6-10 years of proven experience in operations management, preferably within the fintech space.
• Strong analytical skills with the ability to interpret complex data sets.
• Proficiency in data analysis tools and software (e.g., Excel, SQL, Looker, etc.).
• Experience with dashboarding and MIS development.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.
• Strong problem-solving skills and attention to detail.

WHAT YOU WILL GET IN RETURN:-

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• 15 days of Privilege leave
• 12 days of Casual leave
• 12 days of Sick leave
• 3 paid days off for volunteering or L&D activities
• Stock Options

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.