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Solutions Engineer - MSSP

Remote, USA

Founded in 2018 in Dublin, Tines is a smart, secure workflow platform designed to automate any manual task, regardless of complexity. By automating workflows, Tines empowers frontline teams to reduce monotonous, manual work and free up valuable time and resources.

Tines is an integrator across your entire stack - if it offers an API, Tines connects with it. Having firmly established Tines as the de-facto automation platform for cybersecurity teams, we’re expanding horizontally to IT, Product, Engineering, and Infrastructure teams. Tines was built for everyone, delivering transformative and innovative enterprise software to industry leaders like Canva, Intercom, Databricks, Mars and Reddit.

We’re excited about what we’re doing and what’s to come, and we’re looking for others who can lead by our values of Simplicity, Speed, and Soundness. Because Tines is about delivering exceptional customer experiences, while creating a company culture that nurtures individual curiosity, growth, and integrity.

This role is a remote role based in North America, preferably based in a U.S. metro. 

We are seeking a highly skilled Solutions Engineer (MSSP Space) to join our growing solutions engineering team. You will work closely with our Account Executives, MSSP partners, and technical leadership to demonstrate the power of no-code automation with Tines. As part of our MSSP-focused strategy, you will help MSSP partners deliver exceptional automation services and empower their clients to reduce manual tasks and improve operational efficiency.

What You Will Be Doing:

  • MSSP Focused Solutions: Leverage your knowledge of MSSP business models to design automation workflows that address operational challenges in security operations and IT management.
  • Customer Engagement: Collaborate with MSSP partners and their customers to create compelling demos and proof-of-concepts showcasing Tines' capabilities.
  • Technical Leadership: Lead the technical conversation in sales processes, setting and managing expectations around deployment timelines, integrations, and ROI.
  • Story Creation: Build Tines Stories (automation workflows) tailored for MSSP use cases, demonstrating how Tines can quickly deliver value with minimal integration work.
  • Enablement: Partner with MSSPs to ensure their pre-sales engineers are fully enabled to drive automation success using Tines. Deliver technical training and support.
  • Thought Leadership: Represent Tines in industry events, webinars, and conferences, showcasing the platform’s unique value to MSSP partners and their clients.
  • Cross-Functional Collaboration: Work closely with Product, Marketing, and Engineering to influence Tines' roadmap based on MSSP market feedback.
  • Customer Advocacy: Act as a technical advocate for MSSP partners, ensuring their feedback is integrated into future product updates.

What You Bring With You:

  • 3-5 years of experience in a solutions engineering or technical role at a SaaS company, ideally with exposure to MSSP environments or cybersecurity services.
  • Strong technical background with experience in APIs and cloud technologies, with a passion for solving security operations challenges.
  • Proven track record of working with MSSPs or similar service delivery organizations.
  • Demonstrated experience creating and delivering impactful technical demos to technical and business audiences.
  • Strong communication and project management skills, with the ability to lead technical evaluations and complex proof-of-concepts.
  • Adaptable, startup mentality with the ability to work in a fast-paced, high-growth environment.
  • Willingness to travel up to 30%.

Target annual compensation: $150-200k OTE

At Tines, we’re all about trying new things and taking the leap. If you’re second-guessing your application, we hope you’ll trust your gut and take the leap too! Applying for a new job isn’t always easy, especially if you’re thinking of a career pivot – but we’re big believers in learning and growth here at Tines, so you’ve nothing to worry about. A variety of experience, perspectives, and voices makes us the company we are. We’d love to hear from you.

 

Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.

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