Manager, Deal Desk

Founded in 2018 in Dublin, Tines is a smart, secure workflow platform designed to automate any manual task, regardless of complexity. By automating workflows, Tines empowers frontline teams to reduce monotonous, manual work and free up valuable time and resources.

Tines is an integrator across your entire stack - if it offers an API, Tines connects with it. Having firmly established Tines as the de-facto automation platform for cybersecurity teams, we’re expanding horizontally to IT, Product, Engineering, and Infrastructure teams. Tines was built for everyone, delivering transformative and innovative enterprise software to industry leaders like Canva, Intercom, Databricks, Mars and Reddit.

We’re excited about what we’re doing and what’s to come, and we’re looking for others who can lead by our values of Simplicity, Speed, and Soundness. Because Tines is about delivering exceptional customer experiences, while creating a company culture that nurtures individual curiosity, growth, and integrity.

We’re hiring a Deal Desk Manager, reporting into our Commercial Operations organisation. This role will own deal desk globally and will be responsible for helping us scale our deal processes in-line with our rapid growth. They will be managing one person who is in role today, based in Dublin. They will also be expected to be very hands on in the role and be the primary POC for our sales and GTM teams in North America.

Our ideal candidate is someone who is highly-detail oriented and excels at optimising process. They bring strong deal desk and operational leadership experience. CPQ systems and spreadsheets don’t scare them. Nor does the EOQ activity that is part of every deal desk role. This candidate should also be a good communicator, both verbally and written, as you’ll be working with a wide array of teams and levels of seniority from our CRO to our newest AEs.

Finally, this is a start-up, so ideally the person is excited by the prospect of coming in and being part of building something with others who are equally energised by that same opportunity.

Key Responsibilities:

• Serve as the central point of coordination between sales, finance, legal, and product teams for complex deal structuring, with a particular focus on North America market support.
• Design, implement, and continuously improve deal desk processes and workflows
• Manage and develop a high-performing deal desk team (currently one team member)
• Be the product owner of our CPQ tool, DealHub, including day to day operations, administration, and implementation of new models.
• Develop and maintain pricing strategies that balance competitive positioning and company profitability
• Ensure compliance with internal pricing policies and external regulatory requirements
• Help train and enable our GTM organisation through trainings and first-class documentation
• Mentor and develop team members, providing ongoing coaching and professional development

Qualifications:

• Min. 6 years of experience in deal desk, sales operations, or related revenue strategy or finance roles
• Min. 2 years of people leadership experience
• Proven track record of managing and developing sales support teams
• Deep understanding of SaaS pricing models and contract structures
• Able to prioritise and project manage incoming tasks while keeping cool under pressure
• Exceptional communication skills, able to interact effectively with executives and cross-functional teams
• Prior experience with administering a CPQ tool (we use DealHub)
• Strong experience in CRM systems (Salesforce preferred)
• Strong MS Excel/Google Sheets skills are required for this role

At Tines, we’re all about trying new things and taking the leap. If you’re second-guessing your application, we hope you’ll trust your gut and take the leap too! Applying for a new job isn’t always easy, especially if you’re thinking of a career pivot – but we’re big believers in learning and growth here at Tines, so you’ve nothing to worry about. A variety of experience, perspectives, and voices makes us the company we are. We’d love to hear from you.

Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.