IT Operations Technician II

Founded in 2018 in Dublin, Tines is a smart, secure workflow platform designed to automate any manual task, regardless of complexity. By automating workflows, Tines empowers frontline teams to reduce monotonous, manual work and free up valuable time and resources.

Tines is an integrator across your entire stack - if it offers an API, Tines connects with it. Having firmly established Tines as the de-facto automation platform for cybersecurity teams, we’re expanding horizontally to IT, Product, Engineering, and Infrastructure teams. Tines was built for everyone, delivering transformative and innovative enterprise software to industry leaders like Canva, Intercom, Databricks, Mars and Reddit.

We’re excited about what we’re doing and what’s to come, and we’re looking for others who can lead by our values of Simplicity, Speed, and Soundness. Because Tines is about delivering exceptional customer experiences, while creating a company culture that nurtures individual curiosity, growth, and integrity.

Tines is looking for an experienced IT Operations Technician to join us on a full-time basis. The employee is required to be present in our Dublin office 3 times per week, reporting into our IT Manager who is based in Ireland.

What you’ll be doing:

• Providing expert level IT operations support to all internal key business partners
• Administering a wide variety of Cloud platforms, including Google Workspace, Slack Enterprise Grid, Jira, and AWS
• Manage all IT logistics services for the EMEA region, including purchasing of equipment, inventorying and shipping, and IT asset lifecycle management
• Evaluating all IT operations services and identifying opportunities to automate workflows using the Tines platform
• Developing and executing projects aimed at enhancing IT service delivery at Tines
• IT endpoint management using our MDM platform (JumpCloud)
• Dealing with local technology vendors and customer success managers as required
• Act as a point of escalation when engaging with external support teams across our suite of enterprise applications
• Engage and collaborate with key internal stakeholders assisting with integration and automation initiatives on platforms that they manage (Salesforce, Bamboo HR, Zendesk)
• Comfortable supporting AV room technology, including Zoom rooms and various conference room end points
• Comfortable doing first level troubleshooting on IT office infrastructure such as structured cabling networks, routing & switching, and WiFi access points and controllers

What you bring with you:

• 5-8 years experience in an IT Operations role working on enterprise grade cloud platforms
• Experience working in IT Operations support, with a keen interest in identifying root causes and implementing scalable solutions
• Expert level knowledge of MacOS
• Familiarity with other core enterprise applications such as HR platforms, and CRM tools
• Comfortable when using MacOS terminal command-line, and performing log analysis across different platforms
• Experience working autonomously, knowing when to escalate, and prioritising competing work intake pipelines
• Excellent analytical & time management skills combined with the ability to work collaboratively with peers and business partners
• Excellent written and verbal English skills
• Familiarity with key IT processes such as Incident management, Change management, and Release management

At Tines, we’re all about trying new things and taking the leap. If you’re second-guessing your application, we hope you’ll trust your gut and take the leap too! Applying for a new job isn’t always easy, especially if you’re thinking of a career pivot – but we’re big believers in learning and growth here at Tines, so you’ve nothing to worry about. A variety of experience, perspectives, and voices makes us the company we are. We’d love to hear from you.

Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.