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IT Manager

Boston Hybrid

Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our orchestration, automation, and AI platform enables businesses to operate more effectively, mitigate risk, reduce tech debt, and focus on high-impact work.

Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines connects with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT and other security-focused teams. 

At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey.

*This person must be based in the greater Boston area as they will be required to work out of our Boston, MA office on a hybrid basis.

Job Summary

Founded in 2018 in Dublin by experienced security engineers, Tines makes enterprise automation simple. Security and operations teams are too often stuck doing manual, repetitive tasks, and we want to change that. Tines is an automation platform designed to allow anyone to automate any manual task, regardless of complexity. No apps, plugins, or custom code are required. With 2,000+ template options for common security actions, Tines is power and simplicity through direct integration with your existing tools.

Now a well-funded, early-stage start-up, Tines is backed by some of the world’s most respected investors and trusted by the world's leading security teams to streamline security automation work. We’re scaling quickly and building our team for the journey. We guarantee lots of challenges, growth and learning as well as the opportunity to be part of a world-class team.

We are looking for an IT Manager passionate about technology and automation to help grow and support our operations here at Tines. You’ll have the opportunity to make your mark and build new projects from the ground up.

This is a key role reporting to our Head of IT Operations & Information Security. 

What you will be doing:

  • Manage diverse IT requests from our global team, including hardware support (primarily Apple Mac platform), software troubleshooting (MDM, local installation issues), and network administration (office WiFi, VPNs)
  • Maintain accurate asset inventories and ensure proper deployment of controls to all endpoints
  • Lead improvement projects that enhance IT effectiveness (researching tools, implementing proofs of concept, making strategic recommendations)
  • Administer and maintain critical company software and tools (SSO configuration, communications platforms, etc.)
  • Collaborate with the People Team to create a seamless first-day IT experience for new hires
  • Serve as both a people and technology leader, shaping your team and influencing others to deliver on organizational goals
  • Partner with business stakeholders to implement solutions that provide competitive advantage in a fast-paced marketplace
  • Operate within established metrics and SLAs while developing new performance indicators to enhance end-user service
  • Proactively manage infrastructure according to global standards and policies
  • Collaborate across departments to support company-wide objectives
  • Develop and execute technical and personnel roadmaps for your organization
  • Manage third-party vendor relationships and tool implementations, addressing security, financial, and legal considerations
  • Oversee Identity and Access Management (IAM) and application management to provision appropriate resources for employees

What you bring with you:

  • 12-15 years of IT experience
  • Proven leadership experience within an IT organization
  • Background in Technical/Desktop Support roles
  • Experience managing macOS devices using MDM solutions
  • Genuine commitment to resolving end-user IT issues
  • Strong organizational and time management skills
  • Proficiency in managing Google Workspace (GSuite), including email routing rules, Groups, and administrative functions
  • Passion for automation and process improvement
  • Solid understanding of networking fundamentals
  • Exceptional customer service skills with ability to prioritize multiple tasks simultaneously
  • Demonstrated ability to foster a customer service mindset within IT teams
  • Preferred experience leading, guiding, and mentoring remote teams
  • While this role does not include a formal on-call rotation, occasional work outside of standard business hours may be required to address time-sensitive projects, support global teams across different time zones, or respond to critical business needs

Target Annual Compensation: $140,000 - $175,000 salary + equity

Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

At Tines, we’re all about trying new things and taking the leap. If you’re second-guessing your application, we hope you’ll trust your gut and take the leap too! Applying for a new job isn’t always easy, especially if you’re thinking of a career pivot – but we’re big believers in learning and growth here at Tines, so you’ve nothing to worry about. A variety of experience, perspectives, and voices makes us the company we are. We’d love to hear from you.

Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.

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