Director of Solutions Engineering

Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our orchestration, automation, and AI platform enables businesses to operate more effectively, mitigate risk, reduce tech debt, and focus on high-impact work.

Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines connects with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT and other security-focused teams. 

At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey.

Tines is seeking a Director of Solutions Engineering to build, grow, and manage a high-performing team of Solutions Engineers in EMEA region. The ideal candidate will partner with Sales, Professional Services, and Customer Success teams to build a high-growth business in this strategic region. You will provide guidance and a roadmap to success regarding the implementation of Tines' solutions with new and existing customers while developing and executing impactful regional strategies.

The successful candidate is a natural collaborator who thrives in a fast-paced, high-growth environment where you are developing and executing account strategies, building and mentoring a high-performing team, and collaborating cross-functionally with every area of the organization.

What you will be doing:

• Recruit, hire, and develop new solutions engineers and coach them on providing technical expertise to customers through sales presentations, solution designs, demonstrations, and POVs
• Partner with your Sales Leader counterparts to create a strategic GTM plan for the EMEA region with clear deliverables, alignment with cross-functional teams, and measurable business outcomes
• Be a key member of the EMEA leadership team for Tines with ownership of all pre-sales aspects of the business for the region
• Participate in success execution as both a player and a coach, performing account activities including opportunity coaching, account strategy, and technical executive sponsorship
• Collaborate cross-functionally with Sales, Marketing, Customer Success, Sales Enablement, Product & Engineering, and the Partnerships teams to create a consistent and scalable customer journey
• Foster an inclusive and collaborative solutions engineering environment with a culture of coaching, learning, growth, development, and feedback
• Act as an escalation point for pre-sales technical issues from the field
• Provide effective technical leadership and direction in customer meetings – sharing technical trends, competitive, and product information

What you'll need to be successful:

• A strong technical background in automation, security, and traditional integration technologies
• Prior hands-on experience in solutions engineering or technical pre-sales
• Ability to communicate complex technical concepts in a simple yet comprehensive way to non-technical and technical professionals alike
• Experience in nurturing the development of highly skilled teams
• Ability to gain trust across internal and external functional leaders
• Exceptional communication skills to understand customer needs and navigate to successful outcomes
• Decision making based on data with a willingness to experiment and iterate
• Ability to motivate change within customers and internal organization

Preferred requirements: 

• 8+ years of experience as a Solutions Engineering leader
• Track record in building organizations and hiring and training top talent
• Ability to identify and communicate the business value of technology decisions
• Experience as a Pre-Sales Engineer within the enterprise software industry
• A passion for team and team members' success by providing technical guidance and coaching and enabling career development

Goals for your first three months:

30 Days:

• Internalize Tines' value based sales and delivery methodology
• Understand the importance of role modeling behaviors by being both a player and a coach
• Learn about Tines' strategic customers in the EMEA region (and globally) and the typical use cases implemented using the Tines platform

60 Days:

• Establish a hiring strategy to grow the team
• Participate in success execution as a mentor, coach, and executive sponsor
• Perform account activities, including opportunity coaching and account strategy
• Work with the regional leadership team to develop and execute the business plan

90 Days:

• Enable the career development of Solutions Engineers on the team and advise on their growth trajectory
• Build executive relationships and proactively work with account teams to guide customer outcomes and overcome issues
• Collaborate with other teams to transform the value based delivery methodology

At Tines, we're about delivering exceptional customer experiences while creating a company culture that nurtures curiosity, growth, and integrity. If you're an entrepreneurial collaborator looking for a game-changing opportunity, we'd love to hear from you.

 

At Tines, we’re all about trying new things and taking the leap. If you’re second-guessing your application, we hope you’ll trust your gut and take the leap too! Applying for a new job isn’t always easy, especially if you’re thinking of a career pivot – but we’re big believers in learning and growth here at Tines, so you’ve nothing to worry about. A variety of experience, perspectives, and voices makes us the company we are. We’d love to hear from you.

Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.