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Club Quality and Member Support Representative (Hybrid)

Englewood, CO

Summary

In the role of Club Quality and Member Support Representative you will interact internally with our team as well as externally with Toastmasters International members from around the world. This position requires a person with an understanding of customer support principles, excellent communication skills, data entry skills, and a passion for service. The Club Quality and Member Support Representative position is a developmental role intended to transition directly into the Club Quality and Member Support Specialist position within six to nine months from date of hire. Please see the job description for Club Quality and Member Support Specialist linked here!

Description

  • Provide real-time customer service and support to members
  • Communicate courteously with members via telephone, email, and chat
  • Monitor ongoing issues and investigate escalations
  • Answer member inquiries and recommend corrective solutions
  • Process financial transactions and update member and club information
  • Help maintain the accuracy of data and records
  • Use a computerized system to investigate, troubleshoot, and resolve inquiries
  • Establish and maintain effective working relationships with management, staff, and members
  • Prepare, scan, and distribute documents, certificates, and letters
  • Review and prepare mail for processing
  • Other duties as required by management

Knowledge and Skills

  • Team player with a positive attitude
  • Detail-oriented individual, with strong analytical, organizational, and time management skills
  • Excellent communication skills, both verbal and written
  • Ability to write professional, clear, and concise communications
  • Ability to adapt to business needs and handle a high volume of real-time customer interaction
  • Data entry experience with demonstrated speed and accuracy
  • Strong knowledge of customer service principles and practices, which includes advanced problem solving, and sophisticated member satisfaction techniques
  • Must be able to work on a team, as well as independently
  • Non-profit experience a plus
  • Contact center experience a plus

Requirements

  • Fluent in English, both verbal and written
  • Intermediate skills – Microsoft Office Suite
  • Minimum of two years of data entry experience
  • Minimum of three years customer service experience
  • Minimum high school diploma or equivalent

Pay Range

$45,240 - $45,240 USD

Compliance with all company policies, including but not limited to the company’s COVID-19 vaccination policy and testing and face covering policy, is a condition of employment. You must be able to connect to a reliable internet service to perform all job duties when working from home. Work authorization is required, and sponsorship is not available. Candidates must be legally authorized to work in the U.S.

This is a hybrid role, with some days remote and some days on-site (typically 2 per week) in our office at 9127 S. Jamaica St. Englewood, CO 80112. When working in the office, we follow CDC guidelines.

Join Toastmasters!

We offer a competitive salary and benefits package: Medical, Dental, Vision, Life, Short- and Long-Term Disability Insurance, 401(k), and Pension Plan, along with 15 days of paid Vacation, 9 paid Sick days, and 12 paid Holidays.

A close-knit culture and steady work/life balance are tantamount to success at Toastmasters International. The educational nonprofit strives to cultivate an upbeat, prolific workforce through valued benefits, such as complimentary coffee and tea bar, employee-focused events/lunches, and prize-winning contests.

The company-wide camaraderie can be felt in the sleek breakrooms and wide-open workspace that faces large windows and lets in a lot of light and positive energy in a LEED-certified building. Holidays are important here: in addition to 12 paid holidays per year, the company encourages monthly potlucks, costumes on Halloween, department decorations, and making merry at year’s end.

Smart casual is the dress code, which means you can wear jeans with a nice shirt and shoes. Toastmasters' employees are welcome to become Toastmasters members with free membership and an on-site company club.

Wellness is a focal point throughout the year, highlighted by events, including our annual Toastmasters International 5K Run/Walk!

Find out how Toastmasters incites a sense of community – Learn more today!

Principals only. Recruiters, please do not contact this job poster.

 

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