Principal UX Designer

Who we are

Tomo is a digital mortgage company on a mission to eliminate the greed and complexity in lending, helping homebuyers save thousands of dollars. Our AI-driven customer experience makes the lending process faster, less frustrating, and more affordable. By passing these savings directly to homebuyers, we eliminate excessive fees and inflated rates that cost Americans billions each year. Backed by top-tier venture investors, including Ribbit, DST, and NFX, Tomo is poised to become one of the most valuable fintech startups of our generation.

We are intentional about who joins our rapidly growing team—we seek ambitious, team-oriented, and driven individuals who embrace the effort required to win. At Tomo, we seek teammates who have a pattern of success in their lives —whether demonstrated through work, academics, athletics, or personal endeavors. Tomowners lean into the company culture, are energized by our mission and want to have fun at work.

The mission of Tomo Design team

Tomo considers design to be essential to our customer experience and to our brand. We are looking for an exceptional designer to raise the bar on our design efforts.  The UX designer’s mission is to help Tomo create an easy, empowering, and best-in-class home shopping experience for its customers by working with a team of designers in collaboration with partners in product, engineering, sales, and operations. This team strives to intimately understand the needs of customers, envisioning an experience meeting and exceeding those needs, and delivering them incrementally so Tomo’s offering gets better every day.

This will be a hybrid role based out of our Seattle office in Capitol Hill: Mon-Wed on-site, and Thurs/Fri WFH.

What You'll Do:

• Lead work in undefined problem spaces using the following methods: user research, user experience, and visual & interaction design
• Design flows and experiences that simplify and distill down complex actions into usable interfaces
• Define and own the visual and UI standards across multiple products on desktop and mobile web 
• Collaborate with other product designers in crafting our customer experience
• Present to stakeholders a vision for the product through a visual narrative
• Give and solicit feedback from designers and our cross-functional partners in order to continually improve the end customer experience 
• Identify opportunities and define strategies for user research that impacts our understanding of the customer and our product roadmap

What Makes You a Great Fit:

• 8+ years of design experience at tech companies, with start-up, consumer, and fintech experience especially prized
• 2+ experience planning and executing user research efforts using a variety of techniques
• Passion for modernizing the homebuying experience and bringing it into the digital age
• Experience building consumer experiences
• A need for speed and a preference for shipping incrementally to pull learnings forward
• Deep knowledge of systems, patterns, interactions, and prototyping
• Exceptional visual execution (eg. color, typography, iconography, and layout)
• Highly collaborative, strong communication skills, able to pivot quickly, high on candor but also tact, and receptive to feedback 
• Portfolio of work samples showcasing your problem-solving skills
• Experience coaching and mentoring designers, with a focus on feedback/bar raising (valued but not required)   
• Degree in design (valued but not required)