Partner Growth Specialist - French speaking (m/w/d)

At Too Good To Go, we have an ambitious goal: to inspire and empower everyone to fight food waste.

Why do we need to do that? Because more than 1/3 of the food produced in the world is wasted. And that has a huge impact on the health of our planet, 10% of greenhouse gas emissions come from food waste!

As the world’s largest food waste-fighting app, we connect stores that have unsold, surplus food with consumers who buy and enjoy it. But we’re more than an app: we are a certified B Corporation and our mission is to inspire and empower everyone to take action against food waste, so we’re doing all we can to create educational tools, make our knowledge as accessible as possible, find new business solutions and even change legislation to reduce food waste.

That means we’re looking for talented people with diverse skills and backgrounds to join us in the fight against food waste. That is where you come in: we’re looking for an exceptional Partner Growth Specialist to join our team.

You’ll be based in Vienna and collaborate closely with our SMB partners in Switzerland, working with both French- and German-speaking stakeholders. For this role, fluency in French and German is required (C1-C2 level), and familiarity with Swiss German and/or Italian is a strong advantage but not mandatory.

Your mission:

As a Partner Growth Specialist, you’ll be a key part of our Independent Partner team. You’ll ensure our partner stores in Switzerland have everything they need to succeed whilst working strategically to optimise store retention, improve performance, and proactively drive supply-optimisation initiatives. In this position, you’ll act as an important “voice of our partners” - understanding their needs and motivations and doing what you can to grow their impact with Too Good To Go, as well as analysing data to identify opportunities for optimisation and issues that might need solving. 

Your Role:

• You’ll have a portfolio of over 2,000 independent partners who you’ll call proactively as well as answering inbound enquiries over email, phone and social media. 
• Working closely with our partners to resolve issues and ensure that as much food is saved as possible through achieving retention, optimisation and dynamic pricing targets.
• Conducting data analysis of store performance and suggesting ways to make improvements
• Identifying churn risks and supply opportunities, and creating plans to implement these
• Creating clear email communications, consistent with our brand tone of voice
• Developing in-depth knowledge of how Too Good To Go works and using this expert knowledge to assist the wider internal team

What we need: 

• First hand experience in a client facing role, such as Customer Service, Sales or Account Management. 
• Fluency in French and German is a must, you’ll be speaking daily with French and Swiss German speaking Partners. 
• Italian and Swiss German skills are optional to even better serve the requirements of the Swiss market.
• Someone who thrives when working with ambitious target setting and KPIs.
• Terrific communicator with the ability to effectively and quickly connect with partners over the phone- being on the phone brings you energy! 
• A data-driven problem solver: putting your affinity for numbers and analytical mindset to use in identifying areas of opportunity
• Excellent written communication skills; someone who can be clear and friendly in a text conversation or email exchange with partners
• Excellent interpersonal and communication skills 
• An empathetic and patient approach
• Skills in using MS Excel and/or Google Sheets
• Autonomous and independent - you are able to schedule your time and juggle multiple tasks at a time
• A positive and proactive mindset, ready to adapt to the needs of a fast-growing organisation and take initiative
• A team-player who is keen to learn, collaborate and bring your ideas to the table

Our Values:

• We Win Together
• We Raise the Bar
• We Keep It Simple
• We Build A Legacy
• We Care

What we offer: 

• WORK FLEXIBLY: 
• Enjoy hybrid working from our great offices (with up to 2 days home office per week)
• Flexible working hours with the freedom to plan your own schedule, including work-from-abroad options
• Additional days off for significant life events
  
  
• CELEBRATE & SOCIALISE
• Regular social events like summer and winter celebrations
• Coffee, snacks and fully-equipped kitchens
• Get to know our community with a monthly free Surprise Bag
• Paid volunteer time through our Shareback volunteering programme
• Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups
  
  
• LOCAL BENEFITS:
• A competitive salary with opportunity for performance-related bonuses
• Benefits such as Edenred, Wiener Linien, pension plans, and wellbeing support
• A 6th week of vacation

How to apply

We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go.

Submit your CV and Cover letter in English. Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or Linkedin direct messaging.

For legal reasons, we are required to disclose the minimum salary as specified by the collective agreement, which is EUR 2,303 gross per month. However, we recognise qualifications and previous experience and offer a gross annual salary above the collective agreement.

Job Ref - #LI-AS1

A Movement for Everyone
We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong.
We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.