Implementation Manager

At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together.

More than 1/3 of all food produced in the world is wasted. And that has a huge impact on the health of our planet. 10% of greenhouse gas emissions come from food waste and loss.

Through our marketplace app, we connect businesses that have unsold, surplus food, with consumers who can buy and enjoy it at ⅓ of retail value. We are a certified B Corporation with a mission to empower everyone to take action against food waste. Alongside our marketplace app, we create educational tools, explore new business solutions, and influence legislation to help reduce food waste.

We’re growing fast: Our community of 120 million registered users and 180,000 active partners across 20 countries, have together already saved over 500 million meals from going to waste

In 2023, Too Good To Go was recognised on Fortune's acclaimed 'Change the World' list, named as one of Deloitte's 'Best Managed Companies' and won a coveted 'Cultural Impact Award' at the annual Apple App Store Awards.

Your mission 

We are seeking a highly motivated Implementation Manager to work alongside our Key Account Management and Solution Consultant teams to oversee the successful onboarding and integration of our B2B SaaS product, Too Good To Go Platform, into food retailers’ operations. You will be part of a global Solution Consultants & Implementation Managers team, supporting multiple markets.

Our SaaS product consists of three modules in addition to our Marketplace app: Expiry Date Management, AI-Powered Discounting, and a Donations solution, all designed to help retailers manage, sell, and redistribute their surplus food.

As an Implementation Manager, you will collaborate closely with local Key Account Managers and Product teams in addition to Solution Consultants to deliver seamless customer onboarding experiences. You’ll act as the central point of contact for implementation projects, ensuring timely delivery, clear communication, and alignment across stakeholders. Your role will also involve coordinating technical and operational activities while advocating for continuous improvement in processes and customer satisfaction.

In the role, you will…

• Stakeholder management:
• Act as the primary liaison between internal teams (Key Account Management, Product, and Sales Engineering) and external stakeholders to ensure all implementation requirements are met.
• Skillfully communicate with technical teams from KA, negotiating outcomes that satisfy all parties and strengthen trust-based relationships.
• Partner with local Key Account Management and Solution Consultant teams to identify opportunities for upselling and cross-selling additional modules using MEDDICC tools.
• Task & project management
• Collaborate with local Sales team on Too Good To Go Platform modules implementation for new or existing customers, including project success criterias, timelines, technical setup, configuration, tests and training.
• Develop training materials and deliver customer training sessions to ensure successful product adoption and usage.
• Coordinate technical setup and integrations projects (data, embedded functions, analytics), partnering with our Product teams to address any challenges and connecting with the Customer Experience team when rollout is confirmed.
• Data analysis and insights
• Guide internal stakeholders, mainly local Sales team, on using available tools and dashboards for comprehensive performance analysis 
• Product knowledge
• Provide deep expertise on system configurations, workflows, systems integrations and operational best practices tailored to the needs of each retailer.
• Provide feedback to the Product team on customer requirements, feature requests, and market trends, influencing product enhancements.

Requirements:

• Experience in project management, implementation management, or a related field within a SaaS or technology-driven environment; experience in food retail and grocery is a plus.
• Proven track record of managing successful customer implementations and delivering projects on time and within scope.
• Strong organisational skills with the ability to manage multiple projects simultaneously and prioritize effectively.
• Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders, from local sales teams to VP level.
• A problem-solving mindset and the ability to adapt to changing requirements or challenges.
• Experience in coordinating technical setups or working with product teams to implement solutions.
• Entrepreneurial self-starter with a proven ability to work independently and collaboratively across teams.
• Proficiency in project management tools and methodologies (e.g., Agile, Scrum, or similar).
• Knowledge of Salesforce CRM is a plus.
• Language skills: Full fluency in English and Spanish. French is a plus.

Our values:

• We Win Together
• We Raise the Bar
• We Keep It Simple
• We Build A Legacy
• We Care

What we have to offer 

• A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role.
• Working alongside an international community of users, partners and 1,200+ colleagues across 20 countries that are on the same important mission.
• Personal and professional development opportunities in a fast-paced scale-up environment.
• An inclusive company culture where you can bring your authentic self to work
• A strong, values-driven team culture where we celebrate successes and socialise with colleagues that care.

Benefits

• WORK FLEXIBLY: 
• Enjoy hybrid working from our great offices, at home or abroad.
• Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave
• Health insurance and pension plans (subject to country of employment).
• Additional days off for significant life events
• CELEBRATE & SOCIALISE
• Regular social events like summer and winter parties.
• Coffee, snacks and fully-equipped kitchens.
• Get to know our community with a monthly free Surprise Bag
• Paid volunteer time through our Shareback volunteering programme
• Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups 

How to apply

• We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go.
• Submit your CV and Cover letter in English.
• Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or LinkedIn direct messaging.

A Movement for Everyone
We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong.
We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.