LATAM Field Application Engineer

Toradex is a global company strongly focused on engineering & technology. We’re powered by a diverse & uniquely gifted workforce. We pursue the best people to propel our innovative vision of embedded computing and IoT. If you’re interested in being a driving force at an agile technology company, engineering clever computing solutions & helping other companies bring their products to life, we should talk.

Mission:

Frowning the Technical Support of customers in all project phases: Starting from proposing conceptual solutions serving customer's requirements to troubleshooting the development of embedded computing hardware and software.

• Be the technical point of contact for customers
• Understand customer technical requirements and propose technical solutions based on Toradex products
• Proactive support customers with technical questions and ensure they don´t have their development cycle delayed by issues
• Influence customers with an outcome-driven mindset accelerating both customer time-to-market and Toradex time-to-revenue
• Acts as a strategic partner across the customer journey, FAE ensures customers gain maximum value from Toradex’s hardware and software solutions. This includes close collaboration with Saels Team to support design-ins, strategic opportunities, and consultative technical selling
• Escalate issues with domain expert team

Roles and Responsabilities:

• Improves conversion rates of sales opportunities by delivering timely technical support, targeted enablement, and close collaboration with Technical Sales Engineers to provide consultative, solution-oriented guidance throughout the customer journey.
• Increase Toradex success by working with the team to identify upsell opportunities during customer development by promoting complementary Toradex offerings such as Torizon Cloud and Toradex Solutions services.
• Promotes Toradex’s technology through technical evangelism, enabling customers to become advocates and success stories.
• Reply to the technical inbound inquiries of customers (Community, Zendesk, or requests by the sales team) within 2 days for mid/high priority leads/customers.
• Ensures fast, high-quality resolution of support and RMA cases, improving customer satisfaction and trust.
• Constantly update customer and market information in CRM.
• Support the sales team by showcasing the superior technical values of Toradex products.
• Commercial awareness to focus on opportunities. Understand customer needs rather than reply to questions.
• Provide market feedback to management about customer requests, painful loses, etc…
• Contribute to the content of the developer center
• Participate in exhibitions/webinars

What we are looking for:

• Excellent written and verbal communication skills in English. Spanish is a differential
• Graduation in Automation/Mechanics/Electronics/Mechatronics area
• Experience 5+ years in Sales/Tecnical/BizDev positions
• Working from the office in Campinas - Hybrid (80-20)
• High Performance Minds
• Skilled in understanding customer requirements and find solutions with the support of internal team.
• Ability to align internal teams to unblock customers and accelerate time-to-value
• Collaborative mindset, working closely with Sales, DevEx, PM teams
• Knowledge about Embedded Hardware and SoMs
• Knowledge of Toradex Strategic Target Markets
• Knowledge in Embedded Linux and Software Development for Embedded Systems
• Ability to understand customer architectures and guide them toward successful implementations
• Knowledge on SaaS (Torizon Platform Area)
• Consultative Sales Experience on technology area.
• Experience selling value and communicating cost of ownership.
• Experience on Complex Sales involving multiple stakeholders.

What we offer:

• An agile and inter-cultural work environment
• Working with latest IoT computer technology in an international environment
• Participation in defining processes and your working environment
• Contemporary employment conditions, modern office space and a flexible working environment
• Opportunities for your personal development
• Meal allowance (flash card)
• Health and dental care
• Flexible working hours
• Parking space
• Anniversary day off

Toradex is a leader in embedded computing, serving innovative products to industrial, medical, automotive & IoT companies creating feature-rich & intelligent systems for demanding applications, e.g. supercars, self-driving tractors, patient monitoring systems – to name a few.

We provide effective & robust embedded computing solutions and strive for the best development experience in the industry with a focus on intelligent hardware design, innovative software solutions & free comprehensive support. Our relationship with our customers ensures that we all succeed and it allows us to participate in the realization of incredible new products. Our products are directly sold to more than 3'000 industrial customers in over 70 different countries worldwide.

For more information

• Visit our Homepage: www.toradex.com
• Connect with us and join our community!: https://community.toradex.com
• Our YouTube Channel