IT Helpdesk Specialist

Torq is your security product’s favorite security product. Our enterprise-grade security hyperautomation platform unifies and automates the entire security infrastructure to deliver unparalleled protection and productivity. Torq drives maximum value and efficiency from existing security investments. It supercharges security teams across the Fortune 500 with powerful, easy-to-use no-code, low-code, and full-code workflows that reduce manual tasks, freeing security professionals to focus on higher-value strategic activities.

There’s electricity in the air at Torq. We’re a dynamic, extremely motivated team of go-getters. Every one of us is inspired to propel our customer and partner ecosystem to new heights through hyperautomation. We’re always looking for amazing people across every discipline to join Torq.

Join Torq CTO office as an Information Technology helpdesk and work with cutting-edge technologies in a fast-growing, dynamic environment. 
You will provide IT and helpdesk support to our local and global workforce, ensuring seamless and secure operation of hardware, software, collaboration tools, and SaaS services.

Responsibilities

• Handle helpdesk support tickets within the required SLA and IT service measures, with high customer satisfaction.
• Manage IT equipment and stock.
• Own the day-to-day technical support and troubleshooting for hardware and software issues, focusing on Mac and Win devices.
• Conduct employees Onboarding and Offboarding.
• Implementing and maintaining security compliance requirements - Updates, Upgrades, Patchings, Licensings, utilizing world’s best Hyperautomation platform.
• Implementing new IT/Security Tools/Services.

Requirements

• Minimum 3 years of experience in a Helpdesk or IT support role.
• Experience working with MacOS MDM system (Jumpcloud \ Jamf \ Kandji) - Must!
• Hands-on experience and deep knowledge of ‘Google Workspace’ platform.
• Hands-on experience with troubleshooting and supporting MacOS and Windows 10/11 devices.
• Proficiency in English, both verbal and written, at a high level.
• A service-oriented mindset with excellent customer-facing and verbal communication skills.
• Well-organized with close attention to details.
• Ability to learn independently and implement new technologies.
• Willing to learn, grow and develop. 

Advantage:

• Bonus - Experience working with API and scripting languages.