We're hiring our first team member to join the newly formed Strategy & Operations function—a central role for someone passionate about building connective tissue across a growing, cross-functional organization.
You’ll partner with leaders across Sales, Marketing, Product, Customer Success, and more to build operating rhythms, support KPI definition and tracking, and drive strategic initiatives forward. This role is critical to increasing operational clarity, resolving coordination friction, and helping the company scale with agility. You'll work hands-on and own end-to-end initiatives—from planning and alignment through execution and delivery.
Responsibilities
- Lead cross-functional projects and pods aligned with strategic priorities (e.g. SWAT teams, GTM enablement, cross-org processes).
- Build and maintain internal operating frameworks that improve visibility, accountability, and decision-making across the org.
- Support department leaders in defining and tracking KPIs/OKRs, ensuring alignment with company priorities.
- Conduct gap analyses across teams and functions (process maturity, metrics, workflows), then help design and implement improvements.
- Translate qualitative feedback into action plans, working closely with leadership to align input with execution.
- Conduct gap analysis within departments (structure, metrics, process maturity) and initiate improvements.
- Drive project execution, ensuring clear roles, timelines, and outcomes, while keeping stakeholders aligned.
- Some travel may be required to support offsites or deeper collaboration with distributed teams.
Must-Haves
- Strong soft skills - High EQ, empathy, and clarity in communication across diverse teams and personalities.
- Strong business acumen- Understanding of B2B SaaS environments, marketing & sales funnels, POCs, and department-level KPIs.
- Structured thinker- Clear communicator who organizes ideas logically and presents them with confidence.
- Proactive & hands-on- Takes ownership, thrives in ambiguity, and pushes initiatives forward independently.
- Coachability- Open to feedback, quick learner, and willing to iterate fast.
- Cross-functional empathy- Understands how Sales, Product, Marketing, CS, and Ops intersect and where friction typically arises.
- Fluent English- Both written and verbal; capable of presenting and leading discussions with global audiences.
Nice-to-Have
- Experience in cyber industries (especially GTM or operational roles).
- Background in Product, PMM, Solution Architecture, Enablement, Strategic or Operations.
- Hands-on technical experience (SQL, Python)
- Experience crafting and presenting business narratives.
- Startup/scale-up experience with high ambiguity tolerance.
- Global exposure or work with distributed teams.
As an equal-opportunity employer, we are committed to a team defined and empowered by diversity. We consider qualified applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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