Job Application for Sr Technical Program Manager at Toshiba Global Commerce Solutions

New

Toshiba Global Commerce Solutions is seeking a Sr. Technical Program Manager. The Sr. Technical Program Manager (STPgM) owns the end-to-end delivery of complex, client-facing software programs. This role turns business strategy into reality, driving alignment across customer needs, product priorities, and technical delivery. The STPgM ensures every release is delivered on time, with quality, and measurable value, using industry-standard delivery metrics to manage performance, risk, and predictability. When projects falter, the STPgM moves fast—stabilizing red and yellow programs, restoring confidence, and driving outcomes. Up to 30% travel required.

Qualifications

BS in Computer Science, Computer Engineering, or related field
15+ years of program/project management, with 12+ years leading client-facing software delivery.
Proven background in retail tech, POS, SaaS, or large enterprise software.
Hands-on experience as part of a software delivery team (development, testing, or equivalent technical role).
Experience applying and improving DORA metrics and DevOps practices.
Demonstrated success stabilizing at-risk (red/yellow) projects.
Proficiency in Jira, Confluence, MS Project, or equivalent tools.
Exceptional leadership, communication, and problem-solving skills.
PMP

Responsibilities

Program Delivery & Execution

Lead and own execution for multi-track client programs—scope, schedule, budget, and quality.
Apply delivery and DORA metrics to measure progress, spot risk early, and accelerate performance.
Execute rapid recovery plans for troubled programs through structured root cause analysis and decisive action.

Cross-Functional Leadership

Align engineering, QA, product, and client delivery to a single, transparent plan.
Drive proactive communication—no surprises for clients or executives.
Partner with delivery and program leaders to enforce accountability and predictability across all programs.

Technical Oversight & Quality

Guard quality through readiness reviews, test validation, and SDLC discipline.
Lead root cause and postmortem reviews to harden future releases.
Leverage data to drive measurable gains in speed, stability, and reliability.

Client Engagement

Act as the single point of delivery accountability for assigned clients.
Communicate progress, risks, and recovery actions with clarity and confidence.
Build trusted partnerships through consistency, ownership, and transparent delivery.

Continuous Improvement

Use metrics, retrospectives, and trend data to evolve delivery playbooks.
Coach TPMs and project teams in risk anticipation, escalation, and resolution.
Foster a culture of urgency, ownership, and data-informed decisions.

Success Measures

Programs delivered on time, within scope, and within budget.
Red/yellow programs recovered within two weeks.
Continuous DORA improvements in lead time, deployment frequency, change failure rate, and MTTR.
Strong client satisfaction and repeat engagement.
Playbooks and recovery models reused across delivery teams.

About the Company:

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.

**Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following: **

Group health coverage (medical, dental, & vision)

Employee Assistance Programs

Company provided life insurance

Employee discounts

Generous paid holiday schedule, paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

First Name

Last Name

Country

Phone

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

School

Select...

Degree

Select...

Discipline

Select...

Start date month

Select...

Start date year

End date month

Select...

End date year

What is your preferred first name?

Website

Are you 18 years of age or older?

Select...

Upon employment, can you submit verification of your legal right to work for Toshiba in the United States?

Select...

Please list all of your professional credentials (organizations, licenses, certificates) below.

Please list any additional address information here, such as an apartment number, lot/space number, suite, etc.

What city do you currently reside in?

What state and country do you currently reside in?

Select...

What is your zip code?

If you are not based in the same city as the role you have applied for, are you willing to relocate?

Select...

If you are employed, what is the name of your current company?

If you are employed, what is your current title?

Do you currently work under any agreement, such as a non-compete agreement, which would restrict your employment with a Toshiba company?

Select...

Have you previously been employed by a Toshiba company?

Select...

Have you ever worked for our company under a different name?

Select...

If you are related to any current Toshiba employees, please list their name.

Is there any reason why you would not be able to perform the duties of the job to which you have applied? If so, please explain.

Would you like to be contacted via text message about your application status? Please note standard messaging rates may apply.

Select...

I hereby certify that my answers to the foregoing questions and statements are true and complete without any reservation. I hereby authorize Toshiba Global Commerce Solutions, Inc. to verify the same. I acknowledge this by entering my full name below.

What is your current street address?

What is your desired salary?

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Toshiba Global Commerce Solutions - External’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender

Select...

Are you Hispanic/Latino?

Select...

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Disability Status

Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Sr Technical Program Manager

Apply for this job

Voluntary Self-Identification

Voluntary Self-Identification of Disability