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Account Manager

Remote - United States

At Trella Health, we are passionate and committed to our mission – empowering meaningful change in healthcare. Since our founding in 2015, we continue to grow our team, enhance our solution and services offerings, accelerate into new markets, and expand our customer base. We are rapidly growing and are looking for new Trellavators to join our team!

“What is a Trellavator?” you ask. Innovate and elevate is the name of our game! We go above and beyond to collaborate with and support each other – we believe that when a colleague or customers succeeds, we succeed. By learning from others, building on our successes, and taking risks, we constantly raise the bar – continuous improvement is in our DNA. Our word is paramount, we keep our commitments, and we always follow through. We have a strong, reliable support system that fuels growth, collaboration, and passion – and together, we create a positive environment where everyone at Trella Health, including the customers we support, can thrive. Are you ready to learn more about the opportunities with our team? Trell-yeah you are!

We are looking for a motivated and customer-focused Account Manager to join our growing team. In this role, you will manage a portfolio of current customers with significant upsell and cross-sell potential. Working closely with Customer Success, Sales, Product, and Marketing teams, you will drive customer growth of Trella Health’s solutions.

Location: Remote - US (Preference to applicants located in GA, TN, SC, NC, FL, TX & PA)

Reports to: Director of Sales

As an Account Manger at Trella, you will focus on:

  • Manage and grow a book of business, identifying upsell and cross-sell opportunities to expand customer account value.
  • Farm/source pipeline of current customer account expansion opportunities.
  • Manage deals ranging in size and complexity from small upsell orders to strategic CRM/workflow opportunities.
  • Achieve or exceed assigned sales and growth quotas through relationship building, consultative selling, and a deep understanding of customer needs.
  • Leverage a consultative sales approach to solve customer problems, driving both short-term gains and long-term strategic growth.
  • Understand the lifecycle of a customer and identify buying signals for potential growth opportunities by reviewing customer account history, Pendo notifications & reports, usage reports, etc.
  • Partner with Customer Success Managers (CSMs) to identify sales ready opportunities and key relationships to build.
  • Collaborate with internal teams to ensure seamless handoffs, onboarding, training, and product implementation, resulting in successful outcomes for the customer.

This job might be a fit for you if you have:

  • 5+ years of experience in account management, customer success, and/or sales in Healthcare SaaS or a workflow tool.
  • Proven track record of achieving or exceeding quarterly and annual bookings quota with the ability to manage both long and short cycle deals.
  • Proven experience managing a sales cycle and working directly with current customers on strategic opportunities to expand their product suite to solve for their specific business needs and goals.
  • Experience with complex sales cycles, including negotiating contract terms with senior decision-makers.
  • Demonstrated ability to build relationships and trust with customers while working alongside Customer Success Managers who own the relationship with the customer.
  • Experience working alongside CSMs in a fast-paced SaaS or technology-driven environment.
  • Excellent communication skills and the ability to lead strategic conversations with key decision-makers and C-Suite executives.
  • A collaborative team player with a go-getter attitude, ready to tackle challenges and drive success.
  • Self-motivated, competitive, and results-oriented with a passion for achieving targets in a fast-paced environment.
  • Knowledge of the healthcare or post-acute care industry is strongly preferred.
  • Familiarity with CRM software, especially Salesforce, is preferred.
  • Experience selling software solutions, specifically selling CRM, EHR, or workflow tools, is preferred.

About Trella Health:

Trella Health provides unmatched, actionable market intelligence to post-acute care and value-based care providers of all sizes. Our industry leading analytics paired with CRM and EHR integration workflows positions us as the most advanced sales enablement platform for the post-acute care market. One of only a few companies to be deemed both a Qualified Entity by CMS and an Innovator under its Virtual Research Data Center Program, Trella has elite access to billions of performance metrics and referral data to enable competitive positioning across the market. Its standardized insights, representing 90% of all lives 65+ U.S. population, help customers identify, engage, and manage critical relationships and advance their organizations with certainty. 

Since launching our first product in 2016, we have experienced tremendous growth and have highlighted a few key data points to get an at-a-glance view of Trella:

  • Over 700 customers including 10 of the top 10 post-acute providers and 4 of the top 10 health systems
  • Over 120 team members and growing
  • Recognized as one of Modern Healthcare’s “Best Places to Work” in consecutive years and were ranked in the Top 50 startups in the US by LinkedIn
  • Headquartered in Atlanta, GA with remote hubs in Nashville, Philadelphia, Raleigh, and the Philippines

The Trellavator Experience:

At Trella Health, you can expect to join a welcoming team that truly embodies our core values. Our collaborative culture is anchored by trust, transparency, and inclusion — and we also have a lot of fun. No matter where you work, at Trella Health you can expect an awesome team, frequent virtual gatherings, engaging events, casual attire, and more.

We offer competitive salaries with a comprehensive benefits package to all employees and provide an environment that fosters work-life harmonization with Unlimited PTO, along with flexible and remote-first work arrangements. As we continue to see exponential growth, our goal is to continue to put team members first and strive to offer our team members the best culture and benefits possible. Some of the benefits we provide are:

  • Health, Dental, Vision & Voluntary Benefits
  • Competitive Salary & Bonus Plans
  • 401k Retirement Savings
  • Unlimited PTO & 10 Paid Holidays
  • Flexible Work Hours
  • Equity Shares
  • Paid Leave Programs
  • Marketplace for discounted retail and entertainment

Equal Opportunity Employer

Trella Health is an equal opportunity employer. All persons will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, handicap, veteran status, genetic information, or any other protected status as recognized by federal, state, or local laws.

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