Organ Transportation Logistical Assistant

Join our team and be part of something truly meaningful- a life-saving mission that makes a difference every single day. We are on the lookout for passionate individuals like you who are driven by purpose and eager to make a positive impact on the world.

Schedule:

3-12 hour shifts.

Daytime, overnight, and weekend availability is a must.

Compensation:

$20 per hour

$2 shift differential for overnight shifts

Basic Function

Trinity Air Medical (TAM) is a 24/7/365 operation that provides a critical service to the organ donation and transplantation community. This role is critical in ensuring the organization’s ability to carry out its mission in service to Organ Procurement Organizations (OPO’s) and Transplant Centers. This role is responsible for answering, directing, and documenting all calls to the operations center into Trinity Application Center (TAC).

Essential Coordinator Functions

1. Serve in an 12-hour shift capacity to support operational needs.
2. Assist with a variety of requests as assigned by supervisors. Keep thorough documentation and enter notes into the TAC system for all tasks handled.
3. Assist Logistics Coordinators as requested to help complete the needed steps of a trip; this could include but is not limited to handling catering requests, sourcing air or ground transportation, confirming flight status or tracking the movement of an ongoing trip, and other duties as assigned.  
4. Communicate effectively by phone, text message, and email to both internal and external customers to ensure requests are completed accurately and with a high level of service. Ensure customer-specific procedures are followed.
5. Demonstrates an ability to make effective decisions and work collaboratively in a high-stress team environment.
6. Adhere to all policies and procedures to ensure a high level of service and accuracy.
7. Develop a basic understanding of OPO and transplant center terminology as well as aviation and ground terminology.
8. Participate in ongoing training and development.
9. Regular attendance at departmental meetings is required.
10. Always demonstrate company core values and positively represent the brand in all internal and external communications.
11. Proficient in computer software programs including Microsoft and data entry.
12. Perform other duties as assigned.