Back to jobs

Principal Content Analyst

London

Job Location: London- Hybrid

1 day per week in the office

 

About Tripadvisor 

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people-powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

 

The Trust and Safety team at Tripadvisor is responsible for all the user generated content that we receive from our members, which is the very core of our travel guidance offering. We are seeking a highly motivated and experienced leader to join our team as a Principal Content Analyst. As the Principal Content Analyst for our Content Moderation team, you will leverage advanced analytics to oversee the collection, analysis, and interpretation of complex datasets. You will develop innovative methodologies to measure the impact of moderation decisions, produce critical reports and dashboards, and guide the team toward strategic KPIs. In this role, you will spearhead programs that refine content moderation processes, foster continuous improvement, and ensure our moderation efforts align with broader business objectives.

 

What You Will Do:

  • Conduct in-depth analysis of UGC moderation data to identify trends, patterns, and optimization opportunities, translating complex insights into actionable recommendations.
  • Collaborate with cross-functional teams like product, engineering andvendor management  as well as with external industry partners to stay current on emerging moderation practices and implement data-driven solutions.
  • Champion a data-driven culture by fostering collaboration, knowledge sharing, and best practices that elevate moderation quality, efficiency, and scalability.
  • Develop and implement new methodologies to measure the impact of moderation decisions, using advanced analytics and big data techniques to inform strategic direction.
  • Generate and maintain reports, dashboards, and data pipelines by consolidating multiple data sources, programming algorithms, and automating processes to produce actionable insights.
  • Work on diverse-scope problems where analysis requires evaluating numerous factors, demonstrating sound judgment in selecting analytical methods and techniques.
  • Set and track strategic KPIs for the content moderation team, ensuring alignment with broader business objectives and reporting progress and challenges to senior management.
  • Spearhead the creation of specialized programs addressing advanced content moderation challenges, driving innovation and continuous improvement within Trust & Safety.
  • Lead key initiatives that refine and optimize content moderation processes, coding and evaluating large datasets to support decision-making and product enhancements.
  • Advocate for ongoing improvement and learning, guiding team members to explore new technologies and methodologies that strengthen content safety and effectiveness.

 

Skills & Experience:

  • Proven track record of leveraging data to drive strategic decision-making within a fast-paced environment.
  • 8+ years of experience in data operations, data analysis, content moderation or a related field.
  • Strong understanding of data management principles, including data ingestion, processing, analysis and visualization.
  • Experience developing and implementing data-driven strategies within a fast-paced environment.
  • Excellent analytical skills with proficiency in data analysis tools and methodologies (SQL, Tableau, Python).
  • Experience collaborating with cross-functional teams across an organization.
  • Strong communication, presentation, and interpersonal skills with the ability to influence and inspire others.
  • Demonstrated ability to think strategically and translate insights into actionable plans.
  • Passion for innovation and a commitment to continuous improvement.
  • Ability to work independently and manage multiple priorities effectively.
  • University degree or equivalent experience required
  • Knowledge of multiple languages a plus

 

What We Offer: 

  • Flexible activity-based working fostered collaboration and productivity
  • Inclusive global travelers community welcoming diverse perspectives
  • Competitive salary package including performance bonuses and equity plan
  • Development programs, managerial courses, and learning series
  • Health insurance covers medical, dental, and vision for families (varies by country)
  • Lifestyle Reimbursement Benefit for personal travel, and physical, mental, and financial wellness
  • Several paid time off programs, including time to bond with new children and care for family members. Paid public holidays, and year-end office shutdown
  • Employee assistance program for short-term counseling and free Calm app subscription
  • State-of-the-art offices: dining, coffee points, and leisure areas

 

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

 

 

#LI-CH01

#TRIPADVISOR

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...

Tripadvisor collects your personal data for the purposes of managing Tripadvisor’s recruitment related activities as well as for organizational planning purposes globally. Consequently, Tripadvisor may use your personal data in relation to the evaluation and selection of applicants including for example setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment. If you join Tripadvisor, the personal data collected will become part of your employment record. In all cases, Tripadvisor will retain your information for a period after your application. Tripadvisor retains this information for various reasons, including in case Tripadvisor faces a legal challenge in respect of a recruitment decision, to consider you for other current or future jobs and also to help us better understand, analyze and improve our recruitment processes.

Tripadvisor does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, Tripadvisor has international sites and Tripadvisor uses resources located throughout the world. Tripadvisor may from time to time also use third parties to act on Tripadvisor’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within Tripadvisor group of companies as well as to third parties acting on Tripadvisor’s behalf, including also transfers to servers and databases outside the country where you provided Tripadvisor with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and to the United States of America, in order to contact your referees or to detect, prevent or otherwise address fraud, security or technical issues, or to protect against harm to the rights, property or safety of Tripadvisor, our users, applicants, candidates, employees or the public or as otherwise required by law. We have put in place adequate safeguards with respect to the protection of your privacy, rights and freedoms, and the exercise of your rights.

Select...

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.