Sales Development Representative

Founded in 2017, TripArc is a $750 million privately held company powers the top Travel Agencies and Tour Operators in North America. Our expansive and growing network empowers seamless access to a comprehensive range of travel options and services globally with over $750 million transactions annually - all at the industry’s best rates.

As an industry leader in technology, purchasing, finance, HR and marketing, we know how to deliver solutions to travel professionals in the most effective way possible. With deep experience in partnering with two leading brands in the luxury travel space – Kensington Tours and Travel Edge – TripArc has real insight into the needs of tour operators and travel agencies today.

TripArc’s goals are simple. To make our network of over 1400 travel entities more profitable, efficient and help them create truly unique travel for their clients.

Why work for us? 

We pride ourselves on attracting and retaining top talent by offering challenge and opportunity combined with an attractive compensation plan. Our evolving environment fosters a spirit of innovation allowing our employees to unleash their creativity and achieve a greater level of productivity. While TripArc offers great perks, it’s not just the benefits that make our culture great. It’s the way management and teammates treat one another. Our willingness to trust our employees is what breeds creativity, above-and-beyond performance, and job satisfaction. 

Job Description

As TripArc continues to experience the swell of the return to travel, we are currently looking for Sales Development Representatives (SDR), who excel in executing sales plans to achieve goals. The SDR team will drive business growth and profitability by identifying new business opportunities and expanding our customer base to support our sales efforts in North America.

Key Accountabilities

Research:

• Identify and target potential clients in North America through various activity, including outbound outreach, emails, social media, and other creative channels.
• Qualify leads and generate new business opportunities by conducting details research, listening to customer needs, and positioning TripArc’s value proposition to effectively meet the needs of prospective clients.
• Target potential mid-market corporate clients in North America.
• Analyze target markets and identify prospective business; initiate and own the initial sales relationship with prospective buyers. 
• Build relationships with travel vendors and existing clients to generate leads and referrals. 
• Stay up to date with industry trends, competitors as well as customer needs to be able to provide key insights to the sales team and contribute to the overall sales strategies for TripArc.
• Participate in regular one-on-ones to keep team informed of opportunities and warm leads. 

Sales:

• Generate new customer contacts each month to maintain an effective pipeline and to achieve personal sales goals. 
• Conduct consistent outbound outreach to prospective contacts to achieve daily activity targets to support the overall sales strategies for TripArc.
• Support the sales team by engaging with prospective clients in a consultative manner, building relationships, understanding pain points and positioning TripArc as a trusted travel management partner.
• Secure sales appointments with key decision makers of qualified prospective clients.
• Collaborate with the sales team to support all sales initiatives, including preparing sales materials, RFP responses, marketing material and participating in sales meetings.
• Keep potential clients informed of new products, services and operating changes. 
• Follow up on client contacts with appropriate correspondence and direct mail. 
• Ensure smooth collaboration/hand-off of new business opportunities to the sales team.
• Maintain accurate records and up-to-date client information on all prospects, target accounts, and new clients through the CRM tool. 
• Perform other duties as assigned. 

Qualifications

• Self-motivated and results-driven with track record of exceeding KPIs and sales targets. 
• Post-secondary education in a related business field preferred. 
• Previous experience in a Sales Development Representative position and cold calling would be an asset, preferably with a travel company that provides full service corporate travel solutions (air, hotel, tours etc) 
• Hunter mindset with strong prospecting skills and the ability to identify qualified leads.
• Has a roll-up your sleeves approach with the flexibility to move quickly and navigate a large and complex marketplace. 
• Excellent communication skills and persuasive skills with proven ability to influence external prospects. 
• Naturally curious with a strong determination to work around obstacles. 
• Takes ownership, initiative and is self-directed with excellent organizational and time management abilities. 
• Consultative selling and client relationship development experience, with proven success. 
• Collaborative and confident with sound judgment. 
• Professional and polished presentations skills and can quickly generate trust with executive stakeholders. 
• Unquestionable integrity, high energy and a sense of urgency. 
• Embraces challenge and has the desire to be a part of a fast-growing company where the only constant is change. 
• A results-driven and forward-looking perspective. Holds self and others accountable. 
• Microsoft Office products (Excel, PowerPoint, Word). 
• Working knowledge of CRM tools. 

Additional Information

Cultural Fit:

• Thrives working in a technology and KPI-driven organization.
• Able to thrive in an entrepreneurial environment with ambiguity.
• Highly functional in a fast paced, constantly changing workplace - building plans through iterations from learning on what’s working and not working.
• Low ego and a team player.  
• Has the ability to build trust and work through conflict both.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

We thank all candidates for their interest however only those selected for an interview will be contacted.