Product Owner

Founded in 2017, TripArc is a $750 million privately held company powers the top Travel Agencies and Tour Operators in North America. Our expansive and growing network empowers seamless access to a comprehensive range of travel options and services globally with over $750 million transactions annually - all at the industry’s best rates.

As an industry leader in technology, purchasing, finance, HR and marketing, we know how to deliver solutions to travel professionals in the most effective way possible. With deep experience in partnering with two leading brands in the luxury travel space – Kensington Tours and Travel Edge – TripArc has real insight into the needs of tour operators and travel agencies today.

TripArc’s goals are simple. To make our network of over 1400 travel entities more profitable, efficient and help them create truly unique travel for their clients.

The Product Owner is solely responsible for maintaining the Product Backlog at a pod level, using the information gathered from product leadership and stakeholders alike to arrange the backlog items according to their priority. They build and communicate the backlog items to ensure that the Product Backlog is updated before any scrum ceremony. The Product Owner also ensures the Product Backlog is visible, transparent, and understood. Even if the Product Owner delegates their responsibilities to create tickets or manage delivery (such as in the instance of writing a technical ticket to a developer lead or architect), they remain accountable regardless.  

Key Responsibilities 

• Conduct needs assessments with clients to identify business requirements to translate into features or "user stories". 

• Determine scope and prepare requirements documents for projects to ensure scope and business requirements are understood and acceptable to stakeholders. 

• Investigate and analyze problems, business processes and requirements in order to recommend appropriate solutions. 

• Creating and managing the Product Backlog 

• Provide direction to internal and external users and assist in the effective and efficient resolution of issues. 

• Work as a team member with other technical staff, to ensure connectivity and compatibility between systems. 

• Communicating between the stakeholders and the pod 

• Prepare detailed flow charts and diagrams outlining system capabilities and processes. 

• Document system problems and resolutions for future reference. 

• Assist in the product road-mapping process and support long-term planning. Prepare and handle the planning and refinement inside the Scrum team. 

• May lead/manage efforts for various components of a technology project. 

Key Skills/Experience 

• Bachelor's degree in a Business, Information Science, or Computer field. 

• 5 years of Business Analyst or related experience. 

• Experience in travel industry an asset. 

• Work experience in ecommerce preferred. 

• Excellent organization, planning and prioritization skills. 

• Proactive approach to problems and issues, working ahead of potential "glitches". 

• Skilled in performing structured business analysis on medium to large projects. 

• Skilled in analysis, problem solving, critical thinking and decision making. 

• Understanding of the business and practical needs of users. 

• Skilled in understanding and using standard application development design, report and project management tools. 

• Ability in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. 

• Ability to effectively participate in multiple major projects or project roles or lead a variety of project team activities/tasks. 

• Able to effectively communicate technical concepts to other members of the team both technical and non-technical. 

• Effective written and verbal communication skills as well as presentation skills. 

• Superb content development and editing skills. 

• Excellent teamwork and team building skills. 

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

We thank all candidates for their interest however only those selected for an interview will be contacted.