Application Support Developer

Founded in 2017, TripArc is a $750 million privately held company powers the top Travel Agencies and Tour Operators in North America. Our expansive and growing network empowers seamless access to a comprehensive range of travel options and services globally with over $750 million transactions annually - all at the industry’s best rates.

As an industry leader in technology, purchasing, finance, HR and marketing, we know how to deliver solutions to travel professionals in the most effective way possible. With deep experience in partnering with two leading brands in the luxury travel space – Kensington Tours and Travel Edge – TripArc has real insight into the needs of tour operators and travel agencies today.

TripArc’s goals are simple. To make our network of over 1400 travel entities more profitable, efficient and help them create truly unique travel for their clients.

The Role 

This role is a blend of client support and development, with approximately 50% of your time dedicated to on-call/support work. During this time, you will actively interact with clients to understand and resolve their specific application issues, implement workarounds, and fix bugs directly in the database. The other 50% of your time will be spent on code bug fixes and developing smaller new features. This role does require providing support over weekends if necessary.  

Key Responsibilities 

• Provide direct application support to clients, diagnosing and resolving issues, including implementing database fixes and workarounds. 

• Develop well-tested and integrated software that meets high development standards. 

• Actively participate in team meetings, offering recommendations and ideas for design projects. 

• Collaborate with Product Managers and architects to estimate, plan, test, integrate, and deliver complex, scalable software solutions. 

• Create design documents and documentation to ensure efficient maintenance of applications and support processes. 

• Communicate effectively with key partners and internal users regarding timelines, technical issues, and infrastructure integration. 

• Ensure work is delivered on schedule and keep internal customers informed of project progress. 

• Explore and recommend current trends, techniques, and technologies that could positively impact your work and the support process. 

Key Skills/Experience 

• Bachelor's degree in Computer Science or Engineering is preferred but not required. 

• 3 years' (+/-) experience with the Microsoft .NET technology stack, including .Net Framework, Web Forms, and .Net Core. 

• Experience demonstrating a combination of skills, including: C#, SQL, MongoDB, Entity Framework, MVC Patterns, Angular 7+. 

• Experience building SPAs, specifically with Blazor, would be a strong asset. 

• Strong fundamental knowledge of OOO Development Methodologies. 

• Database experience with a structured query language (T-SQL required). 

• Exposure to version control software (GitHub preferred). 

• Comfortable with front-end frameworks and layout (Bootstrap preferred). 

• Able to effectively communicate technical concepts to both technical and non-technical team members and clients. 

• Able to explain, build consensus among peers, and effectively bring others along when establishing new design patterns in any part of the system. 

• Effective written and verbal communication skills with individuals at all levels of the organization. 

• Excellent teamwork and team-building skills. 

• Superior time management, multitasking skills, and the ability to prioritize tasks and meet set timelines with minimal supervision. 

• High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts, especially in a support context. 

Our Stack 

We build our software on the Microsoft stack. Our web-based platforms utilize modern JavaScript frameworks such as Blazor and Angular (mostly) over a Microsoft .NET Core MVC application base. We implement RESTful WebAPIs to interact with our relational database systems (such as SQL Server) using the Entity Framework. Additionally, our custom-built APIs also reach into our CMS and caching middleware. Other technologies we work with include SOLR, Redis, Kubernetes, MongoDB, Couchbase, Docker, Cloudinary, GraphQL, Ingenico, AJAX, HTML5, and Bootstrap. We use the VS 2022 IDE, VS Code, or Rider for development. We are currently upgrading and migrating to a microservices architecture and the latest automated build tools, and this role will offer people we hire the opportunity to be involved in evaluating our options and defining the optimal approach to implementation. 

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

We thank all candidates for their interest however only those selected for an interview will be contacted.