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Strategy & Operations Lead

New York

 

About us:

Here at Trovo Health, we’re on a mission to help solve healthcare’s clinical capacity crisis. By combining AI-powered technology with a proprietary network of ancillary clinicians, we allow our partners to access transformative clinical capabilities.

We’ve raised funding led by Oak HC/FT - backers of leading clinical technology companies such as Devoted Health, VillageMD, CareBridge, Main Street health, Maven Clinic, and more.

We’re headquartered in NYC, and embrace a hybrid work culture.

About the Role:

Strategy & Operations Lead is a key  role responsible for overseeing operational functions, strategic implementations, and product growth projects to ensure high-quality patient care and streamlined healthcare processes. This position will work cross-functionally with internal teams, healthcare providers, and operational stakeholders to enhance efficiency, compliance, and overall service delivery. This role requires a data-driven leader with a strategic mindset who is capable of managing large teams and driving operational excellence. Reporting to the Chief Product Officer, this is an individual contributor role with [competitive target compensation ($150-180K + equity), strong benefits, and a hybrid NYC (Union Square) location.]

The Following Should Describe You:

  • You thrive in early-stage companies and are excited about the challenges and opportunities that come with rapid growth.
  • You are passionate about enhancing the healthcare experience for all stakeholders, including patients and providers.
  • You have a user-centered approach to problem-solving and understand the importance of delivering value to clients.
  • You’re adept at managing multiple projects and priorities while maintaining a focus on quality and client satisfaction.

Responsibilities:

  • Lead, motivate, and manage a contract workforce to meet productivity and quality goals.
  • Lead new strategic initiatives and projects.
  • Lead strategic implementations.
  • Pioneer continuous improvement and workflow optimization efforts to streamline operations across teams and work queues; ensure SLAs and KPI targets are consistently met as we scale.
  • Oversee clinical operations to ensure high-quality patient care, regulatory compliance, and adherence to best practices.
  • Serve as the primary point of contact for clients, building strong relationships and act as a trusted advisor in both leading end-to-end implementation and account service.
  • Manage escalations arising from clinical and operational teams; partner with cross-functional teams (e.g., Product, Engineering) to understand issue scope, identify root causes, evaluate solutions, and drive resolution.
  • Develop and execute strategies to enhance patient experience, drive engagement, and improve clinical outcomes.
  • Build and maintain relationships with key stakeholders, including healthcare providers, payers, and regulatory bodies.

Must Haves:

  • 6+ years of experience in high-growth environments or similar.
  • Exceptional analytical and problem-solving skills, capable of breaking down complex issues into structured frameworks and actionable insights.
  • Eager to roll up your sleeves and work closely with teams to solve problems at the ground level.
  • Strong business acumen and data fluency, with the ability to spot trends and ‘connect the dots’; comfortable with both high-level strategy and in-the-weeds execution.
  • Excellent communication skills, including the ability to express complexity simply and inspire others with your vision.
  • Passionate about healthcare innovation and operational excellence.
  • Prior experience in healthcare / healthtech

Nice-to-Haves:

  • Prior experience managing a remote or hybrid workforce across multiple locations.
  • Experience working with electronic health record (EHR) systems or similar platforms.
  • Experience working in a high-growth startup, digital health company, or telehealth environment.
  • Knowledge of AI applications in healthcare.

Benefits of Working with Us Include:

  • Direct impact on product and culture
  • Hybrid work environment (HQ in Union Square, NYC)
  • Competitive Salary and Equity
  • Generous Health, Vision, and Dental Insurance
  • Flexible paid time off (unlimited vacation and sick leave)
  • Flexible schedules
  • Life Insurance
  • Short & Long-Term Disability
  • Parental Leave

Trovo Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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