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Deployment Strategist/Lead

New York

About Us

Trovo Health is building the AI-powered care team platform for infinitely scalable clinical capacity. We radically increase access and improve quality of care by combining AI agents with clinical experts to take on high-impact clinical operations and care management activities for healthcare organizations.

We’re growing rapidly and are backed by Oak HC/FT, investors in leading healthcare and technology companies such as Ambience Healthcare, Devoted Health, VillageMD, CareBridge, Main Street Health, Maven Clinic, and more.

About the Role:

We are looking for a strategic, execution-oriented Deployment Strategist/Lead to own the deployment of Trovo’s AI Coordinator across our customer base. In this role, you will serve as the primary point of contact for client executive leadership — identifying pain points, advising on solution strategy, and leading end-to-end implementation from contract signature through go-live and adoption.

This role is designed for a high-agency operator who thrives at the intersection of client leadership, technical delivery, and operational problem-solving. You will help define and evolve Trovo’s deployment methodology, lead complex enterprise implementations, and partner closely with Sales, Product, and Engineering to deliver measurable customer value quickly and effectively.

Responsibilities:

  • Own executive relationships: Serve as a trusted advisor to senior client stakeholders, uncovering root needs and shaping implementation strategy to maximize value.
  • Lead end-to-end deployments: Manage implementation from kickoff through go-live, ensuring rapid time-to-value and strong adoption.
  • Drive workflow and product outcomes: Translate real-world clinical and operational workflows into clear requirements, pressure-test use cases, and partner with Product to close the loop from client feedback to roadmap decisions.
  • Manage complex delivery: Run multiple concurrent implementation projects, solve ambiguous problems, and maintain a high bar for quality and customer experience.
  • Oversee technical integrations: Partner with client technical teams and Trovo Engineering to support EHR connectivity, system integrations, and workflow enablement.
  • Collaborate cross-functionally: Work closely with Sales, Product, and Engineering to design and launch repeatable workflows across customer environments.
  • Track performance and value: Define and monitor deployment KPIs such as time to go-live, adoption rates, and customer outcomes.

We expect you to have:

  • Deployment leadership experience: 4+ years in management consulting, client-facing implementation, or project management leadership, including experience in healthcare.
  • Enterprise implementation ownership: Proven success leading complex deployments from kickoff through adoption, delivering measurable customer outcomes.
  • Executive communication: Strong presence and clarity in high-stakes stakeholder environments, with the ability to influence and guide senior leaders.
  • Strong program management: Comfort juggling multiple workstreams while maintaining momentum, structure, and quality.
  • Technical fluency: Experience supporting integrations with EHR systems and/or healthcare IT platforms, working closely with technical and clinical teams.
 

Target compensation for this role is $150k–$220k+ base, plus equity and a generous benefits package.

Trovo Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics

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