Head of Operations

We are seeking a dynamic and seasoned Head of Operations to lead True Classic’s global supply chain and operational strategy during our next phase of explosive growth. This role is critical in scaling our omnichannel capabilities—spanning DTC, retail, wholesale, and marketplace channels—while driving efficiency, cost discipline, and operational excellence across sourcing, logistics, warehousing, and fulfillment. The ideal candidate brings deep experience leading complex, global supply chains at rapidly growing consumer brands. You will be responsible for designing and optimizing systems that support seamless product delivery, scalable infrastructure, and an exceptional customer experience across all channels. This is a high-impact leadership role for a strategic operator who thrives in fast-paced, high-growth environments and is excited to build the foundation for long-term, international success.

All True Classic roles are global and omni-channel, driving accountability across product categories, regions, and sales/marketing channels. This role will allow you to impact operations company-wide, ensuring alignment with our business objectives and supporting executive efficiency at the highest level.

Please Note: This position is based out of True Classic’s headquarters in Calabasas, CA, and requires onsite presence 2–3 days per week.

Key Areas of Accountability

Team Leadership

• Recruitment & Development: Hire and onboard top talent for internal teams and external partners, ensuring they align with the company culture and values.
• Team Motivation: Develop and implement strategies to foster a collaborative and high-performance work environment, encouraging innovation and continuous improvement.
• Partnership Management: Build strong & mutually-beneficial relationships with external partners (e.g., 3PLs, product vendors, consultants, SaaS partners, off-shore resources, etc) to ensure alignment with True Classic's goals and priorities.

Vendor Sourcing:

• Strategic Partner Identification: Identify, evaluate, and contract with new vendors across manufacturing, logistics, and services to support business growth and scalability.
• Cost & Capability Alignment: Ensure new partners meet rigorous standards for cost-effectiveness, production capabilities, compliance, and ethical sourcing.
• Global Trade Compliance & Optimization: Expertise in international tariffs and duties to structure sourcing strategies that reduce exposure, ensure compliance, and enhance profitability.
• Cross-Functional Collaboration: Work closely with Product, Planning, and Finance to forecast vendor needs and develop sourcing strategies that support margin and growth goals.
• Contract Negotiation: Lead vendor contract negotiations to secure favorable terms while protecting the company’s quality and service expectations.

Vendor Management:

• Performance Monitoring: Establish KPIs and regularly assess vendor performance on cost, quality, and delivery timelines, implementing corrective actions as needed.
• Relationship Development: Build strong, strategic partnerships with vendors to drive continuous improvement, innovation, and supply chain reliability.
• Risk Mitigation: Proactively identify and address potential risks in vendor relationships, including geopolitical, financial, and compliance-related threats.
• Accountability Management: Conduct structured quarterly business reviews to ensure alignment with company objectives and contractual obligations.

Warehousing:

• 3PL Oversight: Manage global third-party logistics partners to ensure warehouse operations meet service level agreements and support omnichannel growth.
• Omnichannel Fulfillment Excellence: Ensure warehouse operations are optimized to support diverse fulfillment needs across DTC, retail, wholesale, and marketplace channels globally, delivering a consistent and scalable customer experience.
• Efficiency & Accuracy: Drive continuous improvement in inventory accuracy, order fulfillment speed, and operational efficiency using data-driven analysis.
• Capacity Planning: Monitor capacity across global warehouse locations and lead initiatives to scale infrastructure in line with demand.
• Technology Enablement: Implement and optimize software solutions to improve visibility, automation, and scalability.

Transportation:

• Inbound Logistics Management: Coordinate inbound shipments from suppliers to global warehouses, optimizing for cost, compliance, and on-time delivery.
• Outbound Delivery Optimization: Select and manage transportation partners to ensure timely, cost-effective delivery to customers, both wholesale and DTC.
• Internal Transfers: Manage product transfers across facilities to maintain healthy inventory levels and support cross-channel fulfillment.
• Reverse Logistics: Design and manage efficient return processes that minimize cost and environmental impact while preserving customer satisfaction.
• Freight Strategy & Reporting: Analyze transportation data and implement routing and carrier strategies to reduce cost and improve delivery performance.

Central Inventory Management:

• Real-Time Inventory Systems: Implement and maintain systems that deliver accurate, real-time inventory visibility across all distribution and fulfillment centers.
• Inventory Accuracy & Trust: Ensure inventory records are consistently reconciled with physical stock to minimize discrepancies and build operational confidence.
• Audit & Compliance Management: Lead regular audits and cycle counts to control shrinkage, ensuring compliance with internal policies and external regulations.
• Inventory KPI Reporting: Monitor and report on turnover, aging, and accuracy metrics to drive accountability and support business decisions.
• Process Optimization & Tech Integration: Streamline workflows and integrate technologies like RFID and automation to enhance inventory efficiency, scalability, and visibility.

Qualifications: 

• Strong leadership and team-building skills.
• Bachelor’s degree in Supply Chain Management, Logistics, Operations Management, or a related field.
• MBA or advanced degree preferred.
• Minimum of 10 years of experience in operations and supply chain management.
• Deep experience in vendor sourcing and management across global supply chains.
• Proven track record in leading and managing large-scale operations for omnichannel brands.
• Strong analytical and problem-solving skills.
• Excellent project management and organizational abilities.
• Experience with supply chain management software and systems.
• Ability to thrive in a fast-paced, dynamic environment.

Skills and Competencies

• Experience in Consumer / Retail operations and supply chain.
• Proficiency in data analysis and reporting tools.
• Knowledge of international supply chain management.

Compensation and Benefits

• $180K+, dependent on experience
• Unlimited Sick Days & PTO
• Company paid medical, dental, and vision PPO insurance (Anthem Gold PPO) 
• Employee premiums paid 100%
• Dependent premiums paid 65%
• 401k plan with 3% company match
• Monthly $200 stipend for home office expenses
• Free $1,000 worth of True Classic merchandise every year
• Free Employee Assistance Program                                                                                                                                 

Please note that the duties and responsibilities outlined in this job description are intended to describe the general nature and level of work performed by employees assigned to this position. It is not an exhaustive list of all responsibilities, duties, and skills required for the role. Additional tasks and responsibilities may be assigned as needed to meet business needs.

Our mission is to empower everyone to show up as their best self. We are dedicated to creating a community where creativity, curiosity, and innovation thrive; and that starts with welcoming diverse voices to our team. We believe that everyone should feel confident being exactly who they are, which is why we’re committed to being an equal opportunity employer. We celebrate and support differences in race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, and abilities. If you need assistance or an accommodation due to a disability, please reach out to Human Resources.