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Account Supervisor

Columbia, Missouri, United States

Open position in all True Media office locations, including Kansas City, MO, Columbia, MO, St. Louis, MO, Portsmouth, NH, and Minneapolis, MN; Hybrid work schedule: 3 days in the office, 2 days working from home

 

Visa Sponsorship is not available for this position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without requiring employer sponsorship.

 

The Account Supervisor leads the day-to-day execution of agency and client projects for an assigned portfolio. Under the guidance of senior account leadership, they maintain a comprehensive understanding of the client’s business, marketing initiatives, and competitive landscape to oversee plan development and execution. This role requires a take-charge, diplomatic leader who builds robust client relationships, fosters a collaborative team environment, and proactively drives organic revenue opportunities.

Supervisory Responsibilities This position may directly supervise employees, carrying out responsibilities such as interviewing, hiring, and training; planning, assigning, and directing work; and appraising performance, rewarding, and disciplining employees. They also communicate with the supervisors of indirect reports to manage cross-team workloads and address any complaints or problems.

Essential Duties and Responsibilities. (Other duties may be assigned)

  • Identifies new revenue streams and other client growth opportunities. Is able to clearly articulate the opportunity and a strong business case POV to sell it in. 
  • Review any opportunities provided by the Account Manager or Assistant Account Manager. Put the opportunity into action by attaching a next step and expertly moving the opportunity forward.
  • Maintain current and accurate time records related to all functions of agency and client work assignments in the Advantage software system.
  • Attends internal training, online conferences, seminars, and travels to client locations when needed.
  • Actively seeks out growth and learning opportunities.
  • Preserves and fosters the agency’s culture and maintains a positive and forward-thinking attitude.
  • Delegates effectively and smartly, while respecting agency RACI and processes/procedures.

Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • 5+ years of account management experience in an agency or marketing setting, including experience managing or mentoring others.
  • Proficiency with Microsoft Office, industry tools, systems, and a strong command of media fundamentals, including media math and analytics.
  • Advanced strategic direction, risk management across client portfolios, strong coaching abilities, excellent communication skills, and the capacity to manage competing priorities in a fast-paced environment.
  • Web analytics platform training and certification (required within six months).
  • Scrum Essentials and Agile Essentials on-demand courses (required within six months).
  • Certified Scrum Product Owner (required within twelve months).

Education:

  • Bachelor’s degree from a four-year college or university (preferably with a concentration in advertising, marketing, or communications) or an equivalent combination of education and experience

 

Total Perks Package

  • The chance to be a part of a growing company and the next success story
  • Amazing opportunities for career development
  • Recognition programs
  • Employee referral bonus
  • Hybrid work schedule; 3 days in the office, 2 days working from home
  • Fun and collaborative work environment
  • Casual dress code
  • Insurance Coverage (medical, dental, vision, life, and disability)
  • 401(k) retirement plan, with employer 4% match
  • Work/life benefits, including mental health and wellbeing support
  • Flexible Time Off Policy
  • Paid holidays, including agency closing Christmas Eve-New Year's Day
  • Paid leave options, including sick leave, medical leave for self and family, and parental leave

 

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