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Security Shift Supervisor

Chicago, IL

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

We are seeking an operational, guest-focused Security Shift Supervisor to manage evening shift operations for a iconic 400,000+ sq. ft. museum and educational campus on Chicago’s lakefront. Reporting directly to the Security Director, this role leads on-duty security officers, oversees evening visitor operations, closing procedures, and event safety, and maintains high security and customer service standards across a high-profile public institution.

Schedule as follows:  Thursday-Monday 4pm-12am

Key Responsibilities

Shift Leadership & Staff Development

  • Lead, direct, and motivate evening-shift security officers to ensure adherence to company policies, post orders, and safety guidelines.

  • Conduct daily shift briefings (roll calls), assign patrol routes across exhibit halls and campus grounds, verify attendance, and adjust shift coverage as needed.

  • Deliver site-specific "on-the-job" and annual refresher training on emergency protocols, technology systems, and customer service standards.

  • Perform random site checks to ensure officers are actively patrolling, wearing proper uniforms, and fully equipped.

  • Foster a respectful work environment through performance management, coaching, and staff recognition.

Closing Operations, Access Control & Asset Protection

  • Oversee daily public closing routines, exhibit sweeps, and secure lockdown procedures across the main facility and parking structures.

  • Maintain access control and visitor management procedures established by museum management.

  • Effectively utilize access control software, visitor/vendor logs, and CCTV monitoring systems during peak evening hours and after-hours events.

  • Monitor departing staff, contractors, and event guests to guard against theft or damage to property and exhibits.

Patrols, Incident Response & Special Events

  • Manage security coverage for evening private functions, special exhibit viewings, and after-hours public programs.

  • Conduct general foot patrols across interior galleries, multi-story stairwells, and outdoor campus grounds in all weather conditions.

  • Serve as an initial point of response for property emergencies, medical calls, escalated security events, and safety hazards.

  • Accurately record and log data regarding incidents, property/exhibit damage, equipment issues, and visitor/package tracking for leadership.

  • Provide exceptional customer service by assisting museum guests, staff, and event partners with helpful, professional communication.

Qualifications

  • Age & Education: Must be at least 21 years of age with a High School diploma or GED.

  • Experience: Minimum 3 years of prior satisfactory employment as a security officer or in a directly related role. Cultural institution, venue, or high-traffic public space experience strongly preferred.

  • Licensing & Screenings: Valid Permanent Employee Registration Card (PERC) (and valid driver’s license if applicable); must pass a pre-employment drug screen and criminal background check.

  • Skills: Excellent English written and verbal communication skills (bilingual is a plus); proficient in access control technology, visitor software, and CCTV operations.

  • Physical Demands: Ability to stand, sit, and walk for extended periods; perform indoor/outdoor foot patrols in varying weather conditions; climb flights of stairs; and lift, push, or pull at least 50 lbs.

Compensation & Total Rewards

  • Competitive Pay: $24.00 per hour

  • On-Site Parking Perks: Enjoy free, secure indoor parking right at the facility—saving you time and hassle every shift.

  • Generous Paid Time Off: Build a strong work-life balance with accrued paid time off (PTO) and paid holiday coverage.

  • Comprehensive Healthcare Coverage: Protect yourself and your family with comprehensive, high-quality Medical and Dental insurance plans.

  • Professional Development & Training: Access regular, skills-enhancing training programs designed to expand your industry expertise, life-safety knowledge, and leadership capabilities.

  • Career Advancement Opportunities: We prioritize promoting from within, offering clear pathways for professional growth, leadership development, and promotion into higher management roles.

EOE/M/F/D/V

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