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Security Site Manager - Hotel

Chicago, IL

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

We are seeking a guest-focused, highly professional Security Site Manager to lead security operations for an iconic 60-story, 5-star luxury hotel in Chicago’s prestigious Gold Coast neighborhood. Serving as the primary on-site operational supervisor, you will oversee on-duty security staff, manage access control across 215 luxury accommodations and public spaces, coordinate motor-court/valet security, and deliver exceptional white-glove service in an ultra-luxury hospitality setting.

Key Responsibilities

  • Hospitality Security & Operations: Direct, schedule, and supervise on-duty security officers; lead daily shift briefings (roll calls); assign patrol routes across 60 floors, guest room corridors, spa, and public spaces; and deliver hospitality-focused safety training.

  • Access Control & Asset Protection: Maintain strict access protocols for guest elevators, private motor court, and restricted areas; monitor CCTV, keycard access systems, and incident-logging software; ensure all guests, visitors, vendors, and contractors are authorized.

  • Emergency Response & Incident Management: Lead site response to life-safety events, fire alarms, medical calls, and guest concerns; professionally de-escalate conflicts while maintaining a warm, discreet hotel environment; coordinate with local law enforcement (CPD) and first responders.

  • Liaison & Leadership: Serve as the primary security liaison to hotel executive management, front desk, housekeeping, and guest services teams; log and record all safety concerns, property damage, and incidents.

Qualifications

  • Experience: High School Diploma or GED required; at least 3 years of prior satisfactory experience in security operations, preferably in luxury hospitality or high-end residential environments. Must be at least 18 years of age.

  • Licenses & Certifications: Valid Illinois Security License (PERC) and driver’s license (as applicable).

  • Skills: Excellent reading, writing, and verbal English communication skills (bilingual skills are a plus). Strong de-escalation skills and high customer service standards.

  • Physical & Background Requirements: Ability to stand for extended periods, accommodate interior and exterior foot patrols in all weather conditions, and lift/push/pull up to 50 lbs. Must maintain a contactable phone number and pass a pre-employment drug screen and background check.

Compensation & Total Rewards

  • Competitive Pay: $28.00 per hour

  • Comprehensive Healthcare: High-quality Medical and Dental insurance coverage for you and your family.

  • Paid Time Off: Accrued PTO and paid holiday coverage to support work-life balance.

  • Career Advancement: Clear pathways for internal leadership development and professional growth.

  • Continuous Training: Paid skill-enhancement programs designed to sharpen leadership and security expertise.

EOE/M/F/D/V

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