Sr Business Analyst, Quote to Cash

See yourself at Twilio

Join the CM Platforms team as our next Sr Business Analyst, in the Quote to Cash. 

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

This position is needed to build extraordinary tools and solutions for our rapidly growing Go-To-Market teams.

The GTM Systems Operations is crucial for the success and scalability of our Go-to-Market efforts. We are the drivers of the system, process, and data improvements that unlock new possibilities across the Sales and Customer Success organization. The Sr. Business Analyst will work with our global team to design, manage, and build scalable solutions for the quote to cash tools. The role will emphasize on Contract operations, E signature, Obligation management and Order to Cash.

Responsibilities

In this role, you’ll:

• Collaborate with solution architects and program managers to design and build solutions within Salesforce as well as adjacent technologies
• Develop and maintain a holistic view of CRM-based processes and user personas to ensure your projects are compatible with upstream and downstream systems and processes
• Communicate regularly with a diverse group of stakeholders with different priorities and levels of technical acumen
• In partnership with the product owner, lead projects end to end to improve the way our Go-To-Market and internal teams leverage Conga CLM (Contract Lifecycle Management), Docusign,Order to Cash and Salesforce.
• Work with Platform Managers to design and implement solutions within Conga CPQ/CLM and Salesforce. Your work will include (but not be limited to) advanced workflows and approvals, product and pricing configuration, template administration, and user interface improvements while prioritizing scalability, system health and end user personas/experience. 
• Translate business requirements into technical solutions and balance project timelines from a diverse group of stakeholders with varying priorities and levels of technical acumen. 

• Become a trusted Subject Matter Expert of the QTC space by producing solution documentation and enablement material materials for Twilio’s tools and processes. 
• Partner with 3rd party vendors to implement new out of the box features and design custom solutions. 
• Provide ongoing user support for Quote-to-Cash tools, including responding to cases and Slack-channel-based support requests

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 3-5 years of experience with Salesforce.com implementation, including 3-5 years of experience with Salesforce.com implementation (design, configuration, deployment)
• 1+ years experience implementing or developing features on a CPQ & CLM instance such as Conga CPQ & CLM, IronClad, Docusign CLM, or Salesforce CPQ
• 2+ year of experience implementing or managing Apttus, Conga, DocuSign, X-Author, Salesforce CPQ or similar   
• Demonstrated ability to understand business needs and translate requirements into Salesforce solutions
• Proven experience in building declarative solutions within the Salesforce platform to create efficient and scalable applications.
• Salesforce Admin Certification
• Strong presentation, communication, and facilitation skills
• Experience with quote to cash operations, as a sales person or in operations. 
• Experience supporting the technical needs of  teams such as Sales, Legal, Contract Operations, Finance, and Billing within Salesforce and other third-party tools

Desired:

• Experience working with multiple products, pricing structures, and discounts
• Docusign, Order form templates, X- Author
• Experience collaborating with a global team 
• Experience partnering with third-party tool vendors and collaborating on feature implementation

Location 

This role will be remote, and based in Canada . Approximately <10% travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.