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Principal Product Manager - Trust & Connectivity

Remote - US

See yourself at Twilio

Join the team as Twilio’s next Elastic SIP Trunking and STIR/SHAKEN Principal Product Manager.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 

About the job

This position is needed to be responsible for providing a best-in-class, industry pacesetting SIP Trunking service, augmented with SHAKEN/STIR call authentication frameworks, that powers the highest scale contact centers on the planet.  

Responsibilities

In this role, you’ll:

  • Lead Product for the Elastic SIP Trunking team based in United States
  • Responsible for the roadmap, requirements and prioritize releases for your engineering team
  • Write detailed and technical product requirements for your engineering team
  • Interface with 3rd party vendors
  • Run Looker (SQL queries) to track adoption, and success metrics, and KPIs. Create hypothesis and validate with data and customer testimonials

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

  • Bachelor’s degree or higher in a technical field such as Software Engineering, Computer Science, Data Science, AI/ML, or related work experience.
  • Demonstrable experience writing comprehensive and detailed requirements for software features or solutions which address both internal and external stakeholders
  • Hands-on experience with large-scale data processing, utilizing tools such as SQL and Python for data analysis and workflow optimization using cloud-based platforms such as Presto, Databricks, or Snowflake.
  • Working knowledge of modern data visualization and business intelligence tools such as Looker, Tableau, Power BI to drive insightful decision making.
  • Strong understanding of UI/UX design principles and ability to build intuitive, data-driven user journeys.
  • Familiarity with telecommunications networks, infrastructure and protocols
  • Excellent verbal and written communication skills in English, with demonstrated ability to convey complex technical concepts clearly and concisely.
  • Working knowledge of networking protocols

Desired:

  • Experience independently testing hypotheses and quantifying expected impact by querying internal data sets.
  • Experience implementing or troubleshooting SIP-based solutions.
  • Experience or Interest in understanding distributed systems (cloud-scale) architectures.
  • Experience working in an Agile/SCRUM development process with globally-distributed teams and customers.
  • Experience working with direct sales, marketing, and defining pricing/packaging.

Location

This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York,Washington and Washington D.C. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

  • Based in Colorado or Washington D.C.: $164,000-$205,000.
  • Based in New York, Washington State, or California (outside of the San Francisco Bay area): $174,000-$217,000.
  • Based in the San Francisco Bay area, California: $193,000-$241,000.
  • This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Applications for this role are intended to be accepted until 11/6/2024 but may change based on business needs. 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

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