Lead Talent Guide

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Lead Talent Guide.

About the job

This position requires coordination support, mentorship, problem-solving skills, and contributing to the optimization of our recruiting operations. The ideal candidate enjoys working with people, has a keen attention to detail, excels in finding solutions and creating efficiencies. 

 

As a Lead Talent Guide in India, you will drive global standard operations and projects to enhance recruiting coordination, ensure seamless candidate experiences, strengthen the internal partnerships and deliver optimal workflows. Your expertise will lead complex initiatives, influence best practices, and leverage data insights to optimize operations.

 

Responsibilities

In this role, you’ll:

• Lead global initiatives and support programs to drive process improvements and enhance the Talent Acquisition and candidate experiences.
• Ensure the service delivery of coordination meets our operating standards and execute on capacity allocation and management to meet demand. 
• Anticipate, design, optimize and implement workflows for new processes to optimize team performance.
• Track bottlenecks in recruiting coordination and develop innovative, data-driven solutions.
• Manage candidate touchpoints, delivering personalized communication throughout the recruitment journey.
• Cultivate partnerships with global talent guides and internal stakeholders to enhance candidate and interviewer experiences.
• Analyze recruitment data to identify trends and propose actionable insights for continuous improvement.
• Coordinate global interview scheduling and ensure personalized communication with candidates, maintaining strong relationships with internal stakeholders and global talent guides.
• Aim to achieve SLAs, minimize scheduling errors, and adhere to Standard Operating Procedures while keeping candidate records updated in the applicant tracking system and AirTable.
• Participate actively in team projects, audits, and hiring events.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Proven ability to lead complex projects independently and with initiative.
• Strong communication skills for delivering clear, personalized candidate communication.
• Experience in process improvement and workflow optimization.
• Ability to work effectively in a global, cross-functional team environment.
• Proficiency in data analysis to guide decision-making and process enhancements.
• Bachelor's degree in Human Resources, Business Administration, or related field.  
• To work in the shift -12:30pm via 09:30pm IST

Desired:

• 6 years of experience in recruiting coordination or a related field.

• Experience with global talent acquisition and recruitment operations.
• Familiarity with applicant tracking systems, recruiting software, and data analytics tools.
• Strong analytical skills to identify inefficiencies and develop practical solutions.
• Project management certification or relevant experience.

 

Location

This role will be remote, and based in India.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by locatio

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.