Assistant Counsel or Specialist, Government, Policy and Regulatory Affairs

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next:

Assistant Counsel or Specialist, Government, Policy and Regulatory Affairs

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 

About the job

Twilio’s Government, Policy and Regulatory Affairs (GPRA)  team is a strategic component of our success. As our EMEA presence grows, the Assistant Counsel or Specialist, Government, Policy and Regulatory Affairs will join a growing and dynamic team. Working closely with the business, you’ll help track, assess, and communicate policy evolutions, and contribute to the development and execution of our engagement and compliance strategy, representing Twilio to EU institutions, governments, and authorities in EMEA.

Responsibilities

In this role, you’ll:

• Coordinate and maintain internal communication workflows, ensuring timely updates, document management, and alignment across EMEA and global GPRA teams.
• Own and drive key GPRA EMEA processes, including newsletters, and knowledge-sharing updates.
• Set up, coordinate, and prepare internal and external meetings as appropriate.
• Proactively monitor and track Policy and regulatory developments relevant to Twilio at EU and national level in EMEA.
• Track and ensure regulatory compliance obligations such as reporting requirements into regulators are met in a timely manner, and support teams on the development, maintenance, and documentation of regulatory reporting requirements.
• Analyse and assess policy and regulation for relevance and impact on Twilio, preparing information materials and communicating with internal stakeholders.
• Manage responses to regulatory communications, enforcement actions, and other government inquiries and consultations.
• Contribute to the development of policy positions and work with the GPRA team to develop and maintain an effective engagement strategy with stakeholders, including governments and EU institutions, trade associations, regulators, coalitions, and other relevant industry stakeholders.
• Provide project management and administrative support to GPRA team members, including tracking deliverables, maintaining work plans, and coordinating inputs across internal stakeholders.
• Assist with drafting, research, and document preparation, ensuring timely follow-up on action items and helping organize materials for filings, meetings, and regulatory engagements.
• Serve as a trusted partner, providing analysis and actionable guidance, to colleagues in the team and cross-functional stakeholders on relevant legal and regulatory aspects of the business.
• Oversee and ensure compliance with telecom regulations, rules and industry standards including providing input to product and operations teams.
• Respond promptly to legal requests and questions from the business and other stakeholders, summarizing, and communicating regulatory requirements in a clear, concise, succinct and business friendly way.
• Collaborate on regulatory engagement strategy, and lead or Support internal and external GPRA meetings.
• Advise, influence, and coordinate the development of company views on tech and telecommunication regulatory matters in conjunction with GPRA colleagues.
• Advise the business in market access and licensing activities.
• Identify key regulatory risks and opportunities.
• Provide end-to-end analysis and support to ensure compliance in the countries where Twilio offers or intends to offer services.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required

• At least 2 years of relevant public policy and regulatory experience in technology, digital, telecoms, or other relevant sectors with a Bachelor's Degree, or 3 years with a Master's Degree. Relevant sectors include: corporate tech/telecoms companies or relevant experience at a law firm, public policy/public affairs consultancy, trade associations or government/institutions.
• A keen understanding of telecoms and tech regulatory frameworks, EU and UK policy, political, and legislative frameworks.
• Demonstrates a collaborative spirit, contributing positively to team dynamics while also possessing the ability to work independently and drive initiatives forward autonomously.
• Critical thinking, good judgment, and ability to balance priorities, resources in order to deliver on concurrent projects.
• Takes ownership of workstreams by maintaining clear task overviews, tracking deadlines, and driving execution in collaboration with the wider team.
• Demonstrates strong organizational skills by coordinating across internal functions and ensuring timely delivery of priorities, while also actively contributing to execution.
• Familiarity and experience in drafting regulatory filings and legislative consultation submissions.
• Direct experience managing responses to regulatory communications, enforcement actions, and other regulatory inquiries and consultations.
• Experience engaging and working with EMEA regulators in the telecoms market (or equivalent regulated industry) including practical understanding of the regulator's processes to decision and actions, engagement strategy with external stakeholders and general day-to-day operations.
• Excellent written and verbal communication, time management, problem solving, investigative skills, attention to detail, and proven ability to work independently and be action-oriented.
• Demonstrated ability to work in a collaborative, fast-paced environment and make sound judgment under tight deadlines.

Desired

• In-house, government, regulator, or law firm experience advising on telecommunications policy, law and regulation (or other highly regulated tech industry) and the development of compliance strategies, governance, and frameworks, ideally across multiple jurisdictions.
• Experience developing, evaluating, and maintaining programs that ensure regulated products and services comply with laws, regulations and industry standards.
• Experience managing and driving the completion of compliance projects and partnering effectively with cross-functional teams (both across the legal department and in the Business Unit).
• Knowledge of German, French, Spanish, Italian, Portuguese or other languages is a plus.
• Strong communication skills and strategic thinking.
• Policy, legal, regulatory, compliance or relevant advanced degree/experience.

Location

This role will be remote, and based in the UK or Ireland

Travel 

We prioritize connection and opportunities to build relationships with our stakeholders and each other. For this role, up to 20% travel is anticipated to help you connect in-person in a meaningful way and engage with stakeholders as appropriate. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.