Senior Manager, Platform Engineering - Secure Supply Chain

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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See yourself at Twilio

Join the team as Twilio’s next Senior Manager, Platform Engineering - Secure Supply Chain.

About the job

We are actively recruiting for this role to fill an existing vacancy. This position is needed to lead Twilio's Platform Engineering Secure Supply Chain team, which provides critical infrastructure for software development across the company. The team owns systems spanning source control management, build systems, and artifact management, ensuring secure and efficient software delivery for all of Twilio. This leader will drive strategy, operational excellence, and cross-functional collaboration with Security, Compliance, and Product Engineering teams while creating leverage and centralizing the cost of change across the organization.

Responsibilities

In this role, you’ll:

• Lead and develop a team of engineers responsible for Twilio's secure supply chain infrastructure, including source control management (SCM), build systems, and artifact management platforms
• Define and execute strategic vision for secure supply chain capabilities that create leverage and centralize the cost of change across the entire engineering organization
• Partner closely with Security, Compliance, and Product Engineering leadership to establish and enforce secure supply chain standards, policies, and best practices company-wide
• Drive operational excellence through metrics, service level objectives, and continuous improvement initiatives that balance security requirements with developer productivity
• Build and maintain strong relationships with internal customers and stakeholders, translating business needs into technical solutions and roadmap priorities
• Develop engineering talent through coaching, mentorship, and career development while fostering a culture of ownership, collaboration, and technical excellence
• Champion automation, self-service capabilities, and platform thinking to scale secure supply chain practices across Twilio's diverse product portfolio
• Collaborate with peer engineering leaders across the Platform organization to ensure cohesive technical strategy and efficient delivery
• Communicate technical strategy, progress, and challenges effectively to senior leadership and cross-functional stakeholders

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 8+ years of experience in software engineering, platform engineering, or infrastructure roles, with at least 4+ years in engineering management leading teams of 8-12 engineers
• Proven track record leading platform engineering team and developer platform initiatives at scale in complex, multi-product organizations
• Experience leading teams through significant technical migrations or platform modernization efforts
• Deep technical knowledge of source control systems (GitHub), build systems (Buildkite, GitHub Actions, Harness), and artifact management platforms (Artifactory, Nexus, container registries)
• Strong understanding of secure supply chain practices in cloud environments (AWS, GCP, Azure) including cloud-native CI/CD, container security, infrastructure-as-code, and cloud service integrations
• Demonstrated experience partnering with Security and Compliance teams to implement security controls, vulnerability management, and compliance requirements without compromising developer velocity
• Strong people leadership skills including hiring, performance management, coaching, and developing high-performing engineering teams
• Excellent stakeholder management and communication skills with ability to influence and align cross-functional partners at all levels of the organization
• Strategic thinking with ability to balance short-term execution against long-term vision and organizational impact
• Experience managing budgets, vendor relationships, and making build-vs-buy decisions for platform capabilities

Desired:

• Experience with software supply chain security frameworks (SLSA, SBOM, vulnerability scanning, dependency management)
• Background in highly regulated industries or companies with significant compliance requirements (SOX, PCI, SOC2, FedRAMP, ISO)
• Contributions to open source projects or industry thought leadership in secure supply chain or developer platforms

Location

This role will be remote and based in Ontario, British Columbia or Alberta, Canada. 

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

• CAD $194,000.00 - CAD 242,500.00
• Target Bonus Percentage 17.50%

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. 

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.