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Principal Presales Engineer

Remote - US

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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See yourself at Twilio

Join the team as our next Solutions Architect on Twilio’s Strategic Communication team!

About the job

This position is needed to enable our customers to build the future of communications. The Twilio Solutions Architect role is a critical part of the sales team, responsible for delivering the technical win for customer accounts. They lead the technical pre-sales relationship, propose technical architectures, demonstrate the product, anticipates concerns, and offers creative solutions. They build customer trust in Twilio solutions.

Solutions Architects should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer software engineers. 

As a Solutions Architect, you will be a recognized pre-sales expert and technical influencer by sales leaders. You will run even the most complex opportunities independently.  Effectively communicating across departments and functions while owning the strategic vision for their organization across multiple calendar years. This is the go-to technical person for the sales team who mentors and uplifts their peers. You will work independently but actively prevent yourself from becoming a single point of failure within the team.  You will have the opportunity to grow your peers and partners within other departments bringing customer insights to other Twilions.

Responsibilities

In this role, you’ll:

  • Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions
  • Lead technical discovery sessions with customers to uncover their needs and difficulties, demonstrating our capability to facilitate their success and address their challenges effectively
  • Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products 
  • Establish yourself as a trusted advisor to our customers, introducing innovative solutions and architectures that catalyze and propel innovation
  • Contribute to the broader Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

  • Bachelors and/or Masters degree in a technical discipline (Engineering, Mathematics, Computer Science,) or equivalent practical experiences
  • Minimum of 8 years in a solutions engineering (presales) role, specializing in the sale of complex technical products, or 10+ years of professional experience supporting technical products, along with customer-facing experience, particularly in delivery or consulting.
  • Previous experience with customer engagement and supporting products and technologies along with communicating the ROI of products across various use cases to customers.
  • Demonstrates exceptional technical proficiency and thought leadership, actively contributing to shaping the team's strategy.
  • Superior written and verbal communication skills, effectively communicates strategic vision, inspires and influences others internally and externally at all organizational levels.
  • Customer focused problem solver, adept at striking the balance between crafting innovative technical solutions and prioritizing the customer's best interests.
  • Excellent time management and prioritization skills, and ability to handle competing priorities in a fast-paced environment.
  • Previous software development experience in one or more of the following areas:
  • Backend (Java, C#, Node.js, Python, PHP)
  • Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
  • Experience building with REST APIs

Desired:

  • Experience managing strategic accounts and evangelizing new use cases and technology in the regulated verticals
  • Specify education, previous job experience, certifications, technical skills and soft skills required. 
  • Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
  • Previous experience in Telecom, SIP, Contact Center, or Security
  • Experience with sales methodologies  

Location

This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

  • Based in Colorado, Hawaii, Minnesota or Vermont : 138,872.00 - 173,590.00
  • Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): 146,592.00 - 183,240.00
  • Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $154,304.00 - 192,880.00 
  • This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
  • This role is eligible to earn commissions. 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. 

Application deadline information 

Applications for this role are intended to be accepted until March 20th, but may change based on business needs. 

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

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