Technical Program Manager (P4)

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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See yourself at Twilio

Join the team as Twilio’s next Technical Program Manager.

About the job

We are looking for a highly strategic and collaborative Technical Program Manager to join our GTM Sales Automation team. This role will be responsible for defining, planning, and executing complex, cross-functional programs that drive significant improvements in our GTM processes and GTM automation infrastructure. You will work closely with leaders across Sales, Marketing, Sales Strategy, and other operational teams to ensure strategic alignment and successful delivery of impactful initiatives. You will also orchestrate key projects within the Sales Automation team to ensure alignment across different functions and successful roll out.  

Responsibilities

In this role, you’ll:

• Lead Cross-Functional GTM Initiatives:
• Develop comprehensive program plans, including scope, objectives, key results (OKRs), timelines, resource requirements, and risk mitigation strategies.
• Drive execution of these programs, often involving new tool implementations, large scale process re-engineering, or new internal product launches .
• Facilitate regular steering committee meetings and communicate program status, risks, and dependencies to executive stakeholders.
• Ensure change management plans are in place to drive successful adoption and utilization of new processes and technologies.
• Work with Sales Automation leaders to define and lead intra departmental initiatives 
•  Proactively identify risks, remove roadblocks, and champion adoption of new processes, tools, or strategies across GTM teams.
• Performance Measurement & Reporting:
• Define and track key performance indicators (KPIs) for all programs and initiatives, measuring their impact on GTM effectiveness and/or sales productivity.
• Create compelling reports and presentations for various audiences, including executive leadership, on program progress, outcomes, and business impact.
• Conduct post-implementation reviews to assess success and identify lessons learned.
• Stakeholder Management & Communication:
• Build strong, collaborative relationships with cross-functional stakeholders at all levels of the organization.
• Act as a central point of contact for program-related communications, ensuring transparency and alignment.
• Influence and motivate project team members, consultants, and partners to achieve common GTM goals.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Bachelor's degree in Business Administration, Operations Management, Project Management, or a related field.
• 7+ years of experience in Program Management, Sales Operations, Business Operations, or Revenue Operations
• 5+ with a significant focus on sales automation or sales technology.
• Proven track record of successfully leading and delivering complex, cross-functional strategic initiatives in a fast-paced environment.
• Highly analytical with a data-driven approach to problem-solving and decision-making.
• Ability to think strategically and translate complex or ambiguous concepts into actionable plans.
• Excellent project management skills (PMP or similar certification a plus) with experience in various project management methodologies (e.g., Agile).
• Exceptional communication (written and verbal), presentation, and interpersonal skills, capable of influencing and engaging stakeholders at all levels.
• Expertise in sales automation tools and platforms (e.g., Salesforce, Sales Engagement Platforms like Outreach/Salesloft etc.) is highly desirable. Experience with implementation or optimization of these systems is a strong plus

Desired:

• Experience managing programs involving AI/ML integration into sales workflows.
• Familiarity with reporting and BI tools (e.g., Tableau, Power BI).
• Experience in a high-growth SaaS environment.
• Salesforce certification(s)

Location

This role will be remote and based in Ontario, British Columbia or Alberta, Canada. 

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

• CAD $120,640 - 150,800
• Target Bonus Percentage 15%

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. 

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.