Back to jobs
New

Senior Manager, Client Growth & Success

Remote, USA

Twin Health 

At Twin Health, we empower people to reverse, prevent and improve chronic metabolic diseases. Twin Health invented The Whole Body Digital Twin™ , a dynamic representation of each individual’s unique metabolism, built from thousands of data points collected daily via non-invasive sensors and self-reported preferences. The Whole Body Digital Twin delivers a new standard of care, empowering physicians and patients to make personalized data-driven decisions. 

Working here  

Our team is passionate, talented, and driven by our purpose to improve the health and happiness of our members. Our culture empowers each Twin to do what’s needed to create impact for our members, partners, and our company, and enjoy their experience at work. Twin Health was awarded Innovator of the Year by Employer Health Innovation Roundtable (EHIR) (out of 358 companies), named to the 2021 CB Insights Digital Health 150, and recognized by Built In's 2022 Best Places To Work Awards. Twin Health has the backing of leading venture capital funds including ICONIQ Growth, Sequoia, and Sofina, enabling us to scale services in the U.S. and globally and help solve the global chronic metabolic disease health crisis. We have recently announced broad and growing partnerships with premier employers, such as Blackstone and Berkshire Hathaway. We are building the company you always wished you worked for. Join us in revolutionizing healthcare and building the most impactful digital health company in the world!

Excited to join us and do your part in improving people’s health and happiness?

Opportunity 

We are seeking a Senior Manager, Client Growth & Success who thrives in a fast-paced environment and is passionate about building strong, trusted relationships with clients and cross-functional teams. This role is ideal for someone who is energized by partnering with clients, driving measurable outcomes, and creating value for both our clients and members.

As a key leader on the team, you will be responsible for ensuring client engagement, satisfaction, and retention - while identifying opportunities for program growth and revenue expansion. You’ll work cross-functionally to align internal teams around client goals and help maximize program utilization and long-term success.

The ideal candidate is highly organized, resourceful, and customer-obsessed. You’re a strategic thinker who is also a hands-on doer, comfortable with ambiguity, motivated by impact, and naturally collaborative.

Responsibilities 

Deliver Exceptional Client Value

  • Build and maintain trusted, strategic relationships with key client stakeholders to ensure alignment with goals, KPIs, and long-term success.
  • Develop deep expertise in Twin Health’s programs, clinical operations, implementation process, and growth marketing strategies to effectively advise clients.
  • Navigate complex health plan and employer partner environments across mid-market, large, and jumbo client segments.
  • Provide data-driven, consultative recommendations to drive member engagement, improve outcomes, and enhance client satisfaction.
  • Prepare and deliver compelling client reporting including ROI analysis and business reviews tailored to each client’s strategic objectives.
  • Monitor client health proactively, identifying and mitigating risks to satisfaction, engagement, and retention.
  • Turn high-performing clients into brand advocates through success stories, testimonials, and case studies.

Drive Adoption & Engagement

  • Lead strategies to maximize program adoption and member engagement, ensuring clients achieve meaningful, measurable results.
  • Leverage data insights to improve the client experience and inform strategic adjustments.
  • Collaborate with Marketing to create compelling client success stories, case studies, and referenceable proof points.
  • Support and lead client events, webinars, and special initiatives that foster engagement and community-building.

Grow Revenue & Renewals

  • Own and manage the full client renewal lifecycle for your portfolio, ensuring timely and successful renewals.
  • Identify and secure expansion and upsell opportunities by aligning solutions with evolving client needs.
  • Surface and communicate risks to renewal or expansion early, partnering cross-functionally to resolve them.

Lead Cross-Functional Collaboration

  • Serve as the central point of contact for client escalations, driving resolution by coordinating with Implementation, Clinical, Product, and Business Development teams.
  • Collaborate closely with internal teams Product, Engineering, Clinical, Marketing, and Executive leadership to share client insights and inform continuous improvement.
  • Partner with Member Marketing to co-develop promotional strategies and toolkits that drive member engagement and program impact.
  • Take initiative and lead by example willing to roll up your sleeves and operate with a strong sense of urgency to meet client needs and business objectives.
  • Additional duties as assigned

Qualifications

  • 6+ years of experience in client success, account management, or a similar. Customer-facing role, ideally within a SaaS, health, or services-driven organization.
  • Proven track record of driving client growth, engagement, and retention.
  • Exceptional communication and relationship-building skills.
  • Strong analytical and problem-solving abilities.
  • Comfortable navigating ambiguity and working independently.
  • Highly organized with excellent attention to detail and follow-through.
  • A collaborative mindset and a passion for making a meaningful impact.
  • Compelling presentation/storytelling skills, to be assessed during recruiting process.
  • The flexibility and agility to work cross-functionally in a fast-paced environment.
  • Willingness and ability to travel as needed.
  • This remote opportunity is available to US based persons. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Compensation and Benefits  

The compensation range for this position is $130,000-$145,000 annually. 

In addition, Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin

  • A competitive compensation package in line with leading technology companies
  • As a remote friendly company we are committed to providing opportunities for all who join to further build relationships, increase cross-functional collaboration, and celebrate our accomplishments.
  • Opportunity for equity participation 
  • Unlimited vacation with manager approval
  • 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
  • 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
  • 401k retirement savings plan

Create a Job Alert

Interested in building your career at Twin Health? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Twin Health’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.