New

Associate Manager - Operations - Monterrey - Shared Services - OS&D

Monterrey, NL 64640, Mexico
Schedule: Full Time - Monday to Friday from 8 am to 5pm (extra time may/will be required)
Job Type: On-site
Salary Type: Salary
Req #:3374

About the Role

The Associate Manager leads our OS&D team, driving the design, execution, and reporting of standard operating procedures to ensure service expectations are consistently met and exceeded. Delivery exceptions—overages, shortages, and damages (OS&D)—represent critical operational challenges for Uber Freight that directly impact cargo safety, carrier efficiency, brand reputation, and team productivity.
 
In this role, you will serve as the primary escalation point for your direct reports, guiding them through complex cases while actively supporting their daily performance and professional growth. You will also build strong, collaborative relationships with internal operational teams and external partners across the brokerage. This fast-paced role demands keen attention to detail, a process-driven mindset, execution urgency, and effective communication.
 
Additionally, you will support continuous operational improvements by tracking trends, ensuring process adherence, and helping implement workflow changes to maximize efficiency. Strong cross-cultural collaboration is essential, as you will partner closely with stakeholders across both Mexico and the US.
 

What the Candidate Will Do

  • Supervise day-to-day activities of team members
  • Schedule staff and distribute workload – work closely with Mexico/US stakeholders to meet business requirements
  • Hands-on associate manager who can combine team leadership with active production coverage, stepping in whenever extra support is needed 
  • Ensure team members meet daily goals and monitor individual and team performance
  • Develop, implement and maintain effective processes
  • Proactively generate and share ideas that lead to process efficiency and customer experience improvement
  • Develop and distribute customer and internal performance management reports
  • Develop strong relationships across organization
  • Develop team members by providing training opportunities, projects, mentoring and coaching
  • Create and maintain strong team culture in line with Uber Freight values and behaviors
  • Foster collaborative partnerships with internal stakeholders in Account Management, Carrier Sales, etc

Basic Qualifications

  • Advanced English, verbal and written
  • 1+ years experience in a management or supervisory role
  • 3 years of LOGISTICS (transportation management, brokerage, warehouse, supplychain, etc.) experience WITH increasing level of responsibility.
  • Ability to multi-task efficiently across various responsibilities including managing the day to day of a team along with our internal and external stakeholders

Preferred Qualifications

  • Problem-Solving & Proactivity: Strong root cause analysis skills, forward-thinking mindset, and the ability to work independently to anticipate and resolve issues.
  • Communication & Interpersonal Skills: Excellent organization, teamwork, and people skills with a strong service orientation.
  • Execution & Resilience: High sense of urgency, ability to perform well under pressure, and strong prioritization skills

About Uber Freight 

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

Candidate Privacy Notice

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

Create a Job Alert

Interested in building your career at Uber Freight? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...

If you're a student, enter 'Student'

Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Uber Freight’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...