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Transportation Customer Support Specialist

Exton, PA 19341, United States
Schedule: Full Time
Job Type: Hybrid
Salary Type: Hourly
Req #: 3666

About the Role

Customer Support Specialist II is a key contributor to our operations division. The primary responsibility is to oversee daily invoice processing for timely payment execution while proactively building and maintaining strong relationships with customer and carrier partners.

What the Candidate Will Do

  • Partner with carriers to promptly identify, research, and resolve billing and invoicing discrepancies 
  • Maintain and update carrier rate structures and pricing agreements accurate to current contracts 
  • Utilize external websites and other tools of communication
  • Correspond with customer and carrier regarding detention and other accessorial information
  • Maintain consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations
  • Review contracts and carrier documentation to identify root cause of discrepancies
  • Correspond internally with Operations, Procurement, and Carrier Pricing regarding rating and accessorial invoice discrepancies as needed
  • Gather and supply financial information to decision makers for credit limit increases
  • Review shipments for necessary info in TMS
  • Process all approved invoices in the system with documentation and send invoices to customers, and answer any questions from the Customer that may arise as a question of the invoice

Basic Qualifications

  • High school diploma or GED equivalent
  • Minimum of 1-2 years of related experience

Preferred Qualifications

  • Customer Service background
  • Service-related industry experience
  • Knowledge of the freight industry
  • Basic proficiency with Microsoft Office Suite/Google Workspace

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more.  US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

About Uber Freight 

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

 

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Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Uber Freight’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

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An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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