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HVAC Service Manager

Meridian, ID

Lead the Team. Drive Performance. Set the Standard.

 At Ultimate Heating, Air & Plumbing, we’ve spent over 20 years building a reputation for excellence in the Boise Valley—and we’re continuing to grow with the addition of our plumbing division.

We’re looking for a Residential HVAC Service Manager who is a strong leader of people, performance, and culture. This role is responsible for developing technicians, driving results, and ensuring every customer receives top-tier service.

If you thrive in accountability, coaching, and performance-driven environments, this is your opportunity to lead a high-impact team.

 

What You’ll Get

  • Base Salary: $80,000+ DOE
  • Performance Bonus: Uncapped earning potential based on team success
  • Total Compensation Potential: $100,000 – $140,000+
  • Medical, dental, and vision insurance
  • Paid Time Off & Holidays
  • Company vehicle, phone, and iPad
  • 401(k) with company match
  • Leadership development and growth opportunities
  • Year-round stability (no slow seasons)
  • Strong team culture built on performance and accountability

 

The Role (What You’ll Lead)

This is a leadership role focused on building a high-performing service team.

You will:

  • Lead and develop technicians
  • Drive team performance and accountability
  • Coach consistent service and customer experience
  • Set the tone for professionalism and results

This is not a desk-only role—you’ll be in the field coaching, supporting, and leading your team daily.

 

Key Responsibilities

Leadership & Accountability

  • Lead, coach, and hold technicians accountable to performance standards
  • Build a culture of ownership, professionalism, and results
  • Drive daily execution through clear expectations and communication

Performance Focus

  • Drive team results
  • Identify gaps and coach for immediate improvement

Coaching & Development

  • Train technicians on:
    • Building rapport with customers
    • Presenting options based on homeowner needs
    • Communication and professionalism
  • Conduct ride-alongs, performance reviews, and real-time coaching
  • Develop technicians into top performers

Customer Experience

  • Handle escalated customer concerns with urgency and professionalism
  • Ensure every customer interaction reflects a high standard
  • Support a 5-star service experience

Standards & Consistency

  • Ensure proper documentation, job notes, and process consistency
  • Uphold safety protocols and company standards

What We’re Looking For

  • 24+ years old with a valid driver’s license and insurable record
  • Ability to pass a background check and pre-employment drug screen
  • Proven experience in team leadership, coaching, or management
  • Strong ability to hold accountability and drive performance
  • Excellent communication and problem-solving skills
  • Customer-focused mindset

Important:

  • HVAC technical experience is NOT required
  • EPA certification is NOT required
  • Mechanical experience is a plus, but not necessary

We are looking for a leader of people and performance—not just a technical expert.

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