Back to jobs
tags.new

Senior Manager, Project Management Office (PMO)

Anywhere in the United States

The Senior Manager, Project Management Office (PMO) is responsible for leading Unanet’s project governance, delivery operations, and portfolio management framework across Professional Services. This role ensures predictable, high-quality implementations by establishing scalable project management standards, delivery governance, operational metrics, and portfolio visibility.

The Senior Manager will oversee our PMO function, evolve delivery maturity, and provide leadership across a team of project managers and delivery stakeholders. This role also partners closely with Operations, Sales, Customer Success, Product, and Finance to ensure successful project outcomes and improved operational performance.

This leader will play a key role in transforming services delivery into a scalable, metrics-driven organization that improves implementation outcomes, customer satisfaction, and services margin performance.

What You’ll Do

PMO Leadership & Governance

  • Lead and evolve our Project Management Office function, supporting the mission, vision and operating model of our Professional Services strategy
  • Define and maintain project lifecycle methodology, governance frameworks, and delivery standards
  • Hire, develop, and lead a team of 8 Project Managers; evaluate roles, team structure, and capacity planning
  • Foster a project management–oriented culture across delivery teams

Portfolio & Delivery Management

  • Oversee the portfolio of implementation projects and strategic initiatives
  • Track and report portfolio performance against scope, schedule, budget, and customer outcomes
  • Provide executive visibility into project health, risks, dependencies, and resource constraints
  • Drive consistency in project execution across teams and business units

Services Operations & Performance Analytics

  • Develop and maintain a centralized Professional Services metrics dashboard, incorporating data from PSA, CRM, customer feedback, and delivery systems
  • Lead analysis and reporting on delivery metrics (e.g., margin, utilization, realization, project forecasting accuracy, CSAT)
  • Translate operational data into actionable insights for leadership
  • Support monthly, quarterly, and annual services performance reporting and planning

Process Excellence & Delivery Maturity

  • Design and implement scalable project management processes, standards, and tools to support consistent and efficient delivery
  • Establish and execute a PMO roadmap, driving continuous process improvements to enhance project execution, customer onboarding, and delivery predictability

Tools, Systems & Automation

  • Own and become a power user of our PMO stack, including PSA (Unanet and Monday) and CRM (Salesforce) systems; optimize tooling and reporting systems
  • Evaluate and implement new tools, integrations, and automation capabilities to improve project visibility and efficiency

Cross-Functional Collaboration

  • Partner with Sales to support project scoping, implementation planning, and services positioning; and with Customer Success to ensure a smooth transition from implementation to adoption
  • Collaborate with Finance to improve services forecasting and resource planning
  • Advise senior leadership on delivery performance and operational improvements

Team Leadership & Development

  • Lead, mentor, and develop a team of Project Managers focused on operational excellence and customer outcomes

Who You Are

  • 8+ years of experience in project management in B2B SaaS environment
  • 3+ years leading project managers or a PMO function
  • Strong understanding of services delivery metrics (e.g., utilization, margin, realization, CSAT)
  • Proven ability to influence cross-functional teams
  • Experience building delivery frameworks and maturing PMO practices
  • Strong analytical and operational problem-solving skills
  • Bachelor’s degree

Your Differentiators

  • Experience scaling delivery operations in a high-growth environment, including integrating acquisitions or new service offerings into delivery operations
  • Experience with PSA platforms, CRM systems, and services reporting tools
  • PMP certification

Your First 90 Days

In your 30 days, you’ll focus on learning our business, building relationships, and gaining a clear understanding of our current delivery operations. You’ll familiarize yourself with our core systems (Salesforce, Unanet PSA, Monday, and related reporting tools), and learn how projects move from sales through implementation and onto customer success. You’ll meet key stakeholders across Professional Services, Sales, Customer Success, Product, Operations, and Finance, as well as get to know your team. You’ll also begin reviewing our existing PMO practices, delivery processes, governance frameworks, and operational metrics to understand where we are today and what opportunities exist to improve.

 By the end of day 60, you’ll have begun to formalize how our PMO will evolve. Building on what you’ve learned thus far, you’ll develop a roadmap for improving delivery, project visibility, and performance. You’ll evaluate the structure, roles, and capacity of our Project Management team to ensure it supports current and future growth. You’ll also identify opportunities to strengthen project lifecycle standards, improve reporting, and create clearer visibility into project health, risks, and dependencies. In partnership with Finance, you’ll assess resource planning and services forecasting processes.

By day 90, you’ll be implementing your roadmap and driving more consistent outcomes. You’ll establish a repeatable framework for tracking performance and metrics, and begin developing a centralized dashboard that brings together data from our PSA, CRM, and delivery systems. As delivery standards and project lifecycle practices take shape, you’ll work with leadership to align on a longer-term PMO roadmap and operational improvement plan that will continue to strengthen delivery predictability, outcomes, and services performance.

Our Values

  • We are a Team: Employees, customers, and partners working together.
  • We are Customer-Focused: Customers are the heart of everything we do.
  • We are Driven: Seeking exceptional outcomes.
  • We Own Our Success: Every employee has a stake in our company.
  • We do the right thing and have fun in the process.

The salary range for this opportunity is $132,100 - $155,520 per year. You will be eligible for employee equity as well as discretionary bonus compensation, subject to plans that may be in effect from time to time. You will further be eligible to participate in Unanet's employee benefits plans and programs. For more details on Unanet's benefits offerings, please visit https://unanet.com/employee-benefits. 

Unanet is proud to be an Equal Opportunity Employer. Applicants will be considered for positions without regard to race, religion, sex, national origin, age, disability, veteran status or any other consideration made unlawful by applicable federal, state or local laws.

Create a Job Alert

Interested in building your career at Unanet? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Unanet’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.