Back to jobs
New

Manager, Professional Services (GovCon)

Anywhere in the United States

We’re looking for a Manager, Professional Services to lead a high-performing team of functional and technical consultants within our GovCon ERP Center of Excellence. You will be responsible for driving high-quality customer implementations, developing the talent on your team, and driving performance across key services performance metrics such as utilization, realization, revenue, margins, and customer satisfaction.   

This is a highly collaborative role that partners closely with Sales, Product, Customer Success and Operations to ensure predictable delivery, strong customer outcomes, and a scalable services organization.   

What You’ll Do  

  • Lead, coach, and develop a team of functional and technical consultants responsible for ERP implementations, fostering a collaborative, high-performance culture focused on customer outcomes, delivery excellence, and continuous learning  
  • Ensure consistent, high-quality implementations that drive customer adoption and measurable business outcomes 
  • Serve as an escalation point for customers and internal stakeholders, helping resolve delivery challenges and maintaining strong customer relationships  
  • Drive team performance against key Professional Services metrics (e.g., utilization, realization, backlog, revenue, margins, CSAT) 
  • Monitor delivery performance and identify opportunities to improve efficiency, reduce implementation timelines, and improve overall customer experience 
  • Oversee scoping, estimating, and staffing for implementations, ensuring the right resources are assigned to projects and that delivery commitments align with team capacity and business goals  
  • Support both fixed-fee and time-and-materials (T&M) engagements while maintaining predictable delivery and strong financial performance 
  • Continuously improve service delivery processes to reduce time-to-value (TTV), improve customer satisfaction, and increase implementation efficiency  
  • Identify opportunities to leverage industry trends, emerging technologies, and AI capabilities to improve consulting productivity and delivery outcomes 
  • Partner with Sales, Customer Success, Product, and Operations to ensure seamless transitions from sales to delivery and ultimately long-term customer adoption and success  

Your First 90 Days  

In your first 30 days, you’ll focus on learning our business, building relationships, and understanding how our implementation teams operate. You’ll meet key stakeholders across Professional Services, Sales, Customer Success, Product, and Operations while getting to know your team and current projects. You’ll familiarize yourself with our delivery processes, engagement models, and key services performance metrics.  

By day 60, you’ll begin actively managing team performance and supporting ongoing implementations. You’ll start identifying opportunities to improve delivery processes, team utilization, and implementation quality. You’ll also work with leadership to ensure projects are appropriately staffed and that engagements are aligned with operational and financial goals.  

By day 90, you’ll be fully integrated into the leadership team and driving measurable improvements in delivery performance. You’ll be coaching your team toward stronger outcomes, helping refine processes that improve implementation efficiency and customer satisfaction, and contributing to the ongoing evolution of our Professional Services organization.  

Who You Are  

  • 5+ years of consulting experience within B2B software 
  • 2+ years of experience leading and mentoring consulting or delivery teams 
  • Strong understanding of Professional Services metrics such as utilization, realization, margin, backlog, and customer satisfaction (CSAT)
  • Experience managing complex software implementation projects  
  • Ability to lead cross-functional initiatives and influence, sometimes without direct authority  
  • Excellent communication, stakeholder management, and conflict resolution skills  
  • Strong organizational skills and ability to manage multiple priorities in a fast-paced, high-growth environment  
  • Bachelor’s degree in Finance, Accounting, Business, or related field (or equivalent experience)  

 Your Differentiators  

  • Experience with ERP implementations, particularly in government contracting or other project-based businesses  
  • Background in Finance & Accounting systems, CRM, Asset Management, Inventory, or Manufacturing 
  • Experience with resource planning and capacity management  
  • Experience delivering services through both fixed-fee and T&M engagement models
  • Experience helping scale services delivery in a growing SaaS organization 

Our Values  

  • We are a Team: Employees, customers, and partners working together.  
  • We are Customer-Focused: Customers are the heart of everything we do. 
  • We are Driven: Seeking exceptional outcomes.  
  • We Own Our Success: Every employee has a stake in our company.  
  • We do the right thing and have fun in the process. 

The salary range for this opportunity is $120,000 - $135,000 per year. You will be eligible for employee equity as well as discretionary bonus compensation, subject to plans that may be in effect from time to time. You will further be eligible to participate in Unanet's employee benefits plans and programs. For more details on Unanet's benefits offerings, please visit https://unanet.com/employee-benefits.  

Unanet is proud to be an Equal Opportunity Employer. Applicants will be considered for positions without regard to race, religion, sex, national origin, age, disability, veteran status or any other consideration made unlawful by applicable federal, state or local laws. 

Your Safety Matters: Avoiding Recruiting Scams

Your job search should be a rewarding experience. Unfortunately, there are bad actors out there who aim to exploit today’s job seeker. It’s important to protect yourself against fraudulent recruiting practices. These bad actors go to great lengths to collect your personal information. They do so by posting fraudulent jobs, engaging in disingenuous interviews, and even extending fabricated offers.

To protect yourself, please note the following about Unanet’s hiring experience:

  • You will never be asked to complete an application through a non-Unanet website.
  • All open opportunities are posted on our official careers page: https://unanet.com/about/careers.
  • You will only receive communication from an email address ending in: @unanet.com.
  • You will never be asked to provide sensitive personal information before you’ve accepted an offer of employment, and you will never be asked to provide payment of any kind.

Create a Job Alert

Interested in building your career at Unanet? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Unanet’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.