Customer Care I - CRM

About The Role

Insightly is seeking to hire an experienced Customer Care Tier I associate. You will report to the Director of Support and work alongside a team of Customer Care & Success professionals.

To learn more about Insightly and our CRM product --> https://www.insightly.com/

The Customer Care team plays a pivotal role within the Customer Loyalty division, dedicated to ensuring our clients' success and striving towards the paramount objective of attaining 100% client retention and enhancing Insightly adoption through both freemium and direct sales avenues. In this role, you will provide an unparalleled customer support experience across multiple channels, fostering ongoing engagement with Insightly CRM software. We are searching for a candidate with an equal passion for customer satisfaction and technological innovation.

 

Please note: The standard work schedule for this role is typically Monday to Friday; however, there may be occasional requirements to work on *weekends, holidays, or at different times from your usual shift. This flexibility is necessary to prioritize our department's primary objective of providing support to our customers as promised across various channels.

 

*As a remote company, we acknowledge that employees may work from locations with differing regulations and holidays that may affect their availability. We're dedicated to accommodating these differences, fostering a flexible work environment that respects individual circumstances and local laws.

**This role will be open for application until November 25, 2024

 

What you’ll be doing: 

• Be a customer service All-Star with a strong technical background
• Eager to help our customers get the most out of our software
• Willingness to go the extra mile to ensure our customers are 100% satisfied
• Must be able to communicate clearly and effectively
• Must have a great deal of patience. We are looking for someone who loves to help others
• Must be able to listen to customers' needs effectively, document in detail, and escalate with urgency
• Exceptional prioritization, multitasking, and organizational skills
• Execute against defined processes

A little about you:

You’re a technology-loving, attentive type of person. You love a challenge. You embrace a “work hard, play hard mentality”. You’re ok with ambiguity. Drive for results is one of your core competencies.  You work or have worked in a support role and have experience working in a fast-paced environment.  You’re hungry to grow and bring a “Team Player” mentality. Lastly, you like to smile and have fun. 

• Familiarity with ticket-based support systems
• Familiarity with Google Apps for Business
• Excellent written and communication skills
• Strong technical troubleshooting skills
• Experience using cloud-based software and customer management tools
• Eagerness to work in a startup environment with smart and humble peers
• Both Mac and Windows environments experience
• Midshift coverage, 12 noon to 830p Pacific Time
• Bonus:
  • Basic SQL knowledge
  • Basic understanding of HTML
  • Basic understanding of Java and Javascript

 

What’s in it for you:

💵 Compensation range

• For applicants in the US:
  • $28.85 - $31.45 USD per hour

• For applicants in Canada:
  • $44,037 - $66,000 CAD annual salary

🤝 Flexibility and time off

🩺 Health and wellness

🎓 Growth

🌟 More perks!

 

Share our values: 

• Customer First
• Bias for Action
• High Velocity Decision Making
• Value Individuality
• Results Focused

We Value Individuality! 

At Unbounce, we want every employee to be excited to bring their full, authentic self to work. When you bring your unique experiences, background, knowledge, perspective, and self-expression while embracing the same from others we learn from each other. We innovate and co-create an environment where team members can do the best work of their careers. We’re bolder and more brilliant together.

We’re dedicated to ensuring each team member feels a sense of belonging, feels safe, cared for, respected and valued for who they are, and trusts that their unique voice is heard, embraced, and meaningfully contributes to decision-making. We’re committed to equitable employee experience, opportunity, pay and support for every employee regardless of gender identity or expression, race, ethnicity, family or marital status, religion, socio-economic status, veteran status, national origin, age, sexual orientation, education, disability, or any other characteristic that makes you unique.

We have no tolerance for sexism, racism, xenophobia, homophobia, transphobia, ableism, ageism, or any other forms of hateful/harmful discrimination and we’re taking action against unequal pay in our community through leading the #PayUpforProgress movement. 

If you require any accommodations or support during the recruitment process, please email us at careers@unbounce.com.