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Revenue Operations Analyst

Remote

About Unlock

Unlock’s mission is to unleash the power of home equity to enrich people’s lives. We do this through a financial solution called a Home Equity Agreement or HEA, an entirely new way to access and utilize home equity. We’re not a lender, so there are no interest charges or monthly payments and homeowners with poor credit or high levels of debt can still qualify. We're beyond passionate about helping our customers build greater financial resiliency. We are mission driven, consumer centric and our products are designed for the way homeowners want to live their lives today - with flexibility and control.

About the role

The Revenue Operations Analyst is responsible for managing the creation and analysis of reporting related to sales performance, customer service activities and customer conversion. This includes tracking and analyzing key performance indicators (KPIs), identifying trends and insights, and making data-driven recommendations to improve sales strategies and tactics. The ideal candidate will have a deep understanding of data analysis, experience using data visualization tools, and the ability to communicate findings to both technical and non-technical audiences

  • Location: Remote in the US

What we're looking for

  • Analysis and Reporting:

    • Conduct analyses, develop conclusions & communicate recommendations to Sales, Marketing, Operations, and Finance.
    • Partner with vendors and larger data team to maintain tracking plans and ensure data integrity.
    • Create, monitor, support and oversee reports and dashboards in Excel, Sigma, Heap Analytics and Snowflake
    • Create ad-hoc reports and analysis as needed to support business decisions.

     

    Cross-Functional Collaboration:

    • Support sales, product, customer service and revenue operations teams by collecting and organizing data to inform and drive decisions.
    • Act as a liaison between sales and marketing teams, to fully understand customer experience.

Minimum Requirements 

    • Bachelor's degree in Data Science, Computer Science, Statistics, or a related field.
    • At least 3 years of experience in data analysis.
    • Advanced proficiency in SQL and data visualization tools (such as Tableau, Power BI, etc.).
    • Strong understanding of sales operations, including customer acquisition and conversion metrics.
    • Excellent problem-solving and critical thinking skills.
    • Excellent communication and presentation skills, with the ability to communicate complex data analysis to both technical and non-technical audiences.
    • Proven experience using data to drive continuous improvement in training programs and optimize team performance.
    • Ability to work effectively in a fast-paced, collaborative environment, adapting quickly to changing priorities and business needs.

What we offer

  • Equity Stake: A share in our company, providing you with a piece of our collective success.
  • Discretionary Time Off: Flexible time off for you to rest and recharge as needed.
  • Comprehensive Health Plans: Medical, dental, and vision plans to support your well-being.
  • 401(k) Match: An annual 4% employer match to aid in your retirement planning.
  • Make Your Mark: Your chance to play a pivotal role in our growth and leave a lasting impact on the company and industry.

$90,000-120,000 Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, Unlock's Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits and paid time off. 

Unlock is an equal opportunity employer. We evaluate qualified applicants without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.

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